Job Description

Description

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Title:

Student Services Specialist

Position Number

: 0097411T

Hiring Unit:

UH AT WEST OAHU, CHANCELLOR'S OFFICE

Location:

Kapolei, Hawaii

Date Posted:

10/14/2025

Closing Date:

10/27/2025

Band:

B

Salary:

salary schedules and placement information

Full Time/Part Time:

Full-Time

Month:

11-month

Temporary/Permanent:

Temporary

Description:

This position is located at the University of Hawai'i West O'ahu (UHWO), under the direct supervision of the Ho'okele Huaka'i Na'auao Project Director in support of the UHWO-Leeward Community College (LCC) partnership program, Ke Ala Anu'u: Path of Steps Project, a Transfer Students Program. This position works in partnership with UHWO's Admissions/Enrollment units in the UHWO Office for the Vice Chancellor for Student Affairs as well as UHWO's Academic Programs through the Associate Vice Chancellor for Academic Affairs. This position also partners with the LCC Chancellor's Office and the Office of the Vice Chancellor for Academic Affairs to support LCC students to connect with UHWO campus admissions, registration, scheduling, advising, curricular/academic programs, and co-curricular activities. This position focuses their efforts on three primary areas that impact the student's journey: (1)strengthening access and preparation of students who enroll and persist in higher education; (2) enhancing teaching and learning experiences that effectively incorporate experiential and diverse modalities; and (3) promoting career pathways and life-long learning that encompasses leadership abilities and holistic skills needed for fulfilling careers and life pursuits. This position will develop programs, assessment and evaluation tools, and data collection and analysis for program reports.

Duties and Responsibilities (*denotes Essential Functions):

+ Strengthen the transition and transfer of LCC students to UHWO through targeted career pathways, with attention to STEM fields.
+ Meet with prospective and enrolling transfer students to discuss transfer and enrollment issues.
+ Strengthen transfer programs at UHWO to engage both academic and student affairs faculty, staff, and student peers in transforming the student learning experience so as to prepare students for life after college that encompasses productive and contributing careers and community service.
+ Coordinate with UHWO and LCC partners to implement events that support transfer students in their enrollment processes and transition to UHWO.
+ Work in collaboration with the Director of Enrollment Management and other campus stakeholders to create, propose, implement, and evaluate a comprehensive variety of approaches, strategies, policies, and practices that facilitate student transfer, admissions, and enrollment to the campus.
+ Train, assist, and monitor admissions and other staff in the transfer articulation process, ensuring transfer admissions and registration is conducted in a seamless, timely, and accurate manner.

Confer with appropriate division chairs, program directors, and faculty in determining transfer pathways. Conduct a variety of individual and group presentations using traditional approaches and electronic mediums to potential applicants, applicants' family members, LCC staff & faculty, and the public regarding the LCC to UHWO transfer process. Oversee the integrity of the transfer program, materials and presentations, and proper dissemination of academic and admissions information. Serve as the primary liaison who consults with division staff, campus faculty, and others regarding transfer credit issues, concerns, approval, etc. Assist and participate in enrollment management efforts, including admission processing, registration activities, orientation events and other enrollment service activities. Other duties as assigned.

Minimum Qualifications

Possession of a baccalaureate degree in Education, Business, Social Sciences, Liberal Arts, or a related field and 3 years of progressively responsible professional experience with responsibilities for working with post-secondary transcript evaluations, degree audit systems, student information systems, academic advising, admissions, or academic records; or any equivalent education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Considerable working knowledge of principles, practices and techniques in the area of post-secondary Student Services functions as demonstrated by the broad knowledge of the full range of pertinent standards and evolving concepts, principles, and methodologies. Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations and theories and systems associated with post-secondary Student Services functions. Demonstrated ability to resolve wide-ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective, innovative, and timely manner. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals. Demonstrated ability to operate a personal computer and apply word processing software. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Supplemental Minimum Qualifications

Must be self-motivated and able to function independently and effectively with minimal supervision. Working knowledge of post-secondary student databases and proficiency in Microsoft Word and Excel applications.

Desirable Qualifications

Master's degree from a regionally accredited institution in Education, Higher Education Administration, Counseling, or a related field. Three years of professional experience in college admissions, enrollment management, academic advising, or related areas in student affairs. Understanding of Native Hawaiian communities, values, and culture

To Apply:

/information will become the property of the University. All minimum qualifications must be met by the hire date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

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Inquiries: uhwohr@hawaii.edu

EEO, Clery Act, ADA

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The University of Hawai'i is an Equal Opportunity/Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran.