Specialist Customer Engagement

Irving, NY - New York City, NY, United States

Job Description




Mission Statement

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company\'s mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

  • Gather, review, analyze and report data on all aspects of the SLI and NGD program. Ensure compliance with company specifications.
  • Connect numerous databases and internal systems to one another to develop and extract reports. Create dashboards using the data and report results to various internal stakeholders.
  • Compare customer data to NGD work orders to develop customer lists for customer communications.
  • Utilize Tableau and/or Power BI to develop reports to track SLI inspections and their progress.
  • Run reports to gather gas leak alarm data, and update master files. Confirm NGDs are removed in the appropriate system.
  • Monitor NGD installations and ensure installations are reflected correctly in the systems of record.
  • Monitor exception reports for any NGD installations that are not synced on all applicable IT systems.
  • Review and rectify discrepancies in SLI data.
  • Track NGD rejections and ensure rejection is reflected correctly in the applicable system of record.
  • Create SharePoint to track NGD installations.
  • Participate in special projects as assigned.
  • Perform other related tasks and assignments as required.
Required Education/Experience
  • Bachelor\'s Degree and 2 years related work experience or
  • Associate\'s Degree and 4 years related work experience
Relevant Work Experience
  • Demonstrated quantitative experience and critical thinking capabilities. Required
  • Previous experience of querying data for multiple internal systems, performing variance analysis and communicating the results. Required
  • Proficient in MS Word, Power Point and have advanced Excel skills. Required
  • Prior experience developing and analyzing reports using tableau and/or power BI Required
Preferred Qualifications
  • Advanced Excel and data analysis skills
Skills & Ability
  • Demonstrated analytical skills
  • Assumes personal responsibility for actions
  • Strong written and verbal communication skills
  • Well organized, detail oriented and flexible to handle multiple assignments
  • Proactively approaches responsibilities
  • Possesses a high degree of initiative
Licenses & Certifications
  • Driver\'s License Required
Physical Demands
  • Must sit or stand to answer a phone for entire shift
  • Must sit or stand to use a keyboard, mouse, and computer for entire shift
Other Physical Demands
  • Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
  • - Must be willing and able to travel within Company service territory, as needed.
Technical Difficulty Statement

For technical issues, please contact us at

Equal Opportunity Employer

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual\'s actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Orange & Rockland

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Job Detail

  • Job Id
    JD4321589
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $80000 per year
  • Employment Status
    Permanent
  • Job Location
    Irving, NY - New York City, NY, United States
  • Education
    Not mentioned