Job Description

Overview:
Our Commitment to Service:
We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests. Responsibilities:
Assists in planning and implementation of marketing department initiatives. Responsible for the coordination of production, printing, implementation and distribution of advertising messaging across multiple channels.
Essential Duties and Responsibilities:

• Interface with all departments to ensure timely development of creative materials for all property promotions.
• Responsible for all aspects of property signage, digital and print: planning, development and execution/installation, and budgetary accountability for same.
• Coordinate production schedules for various projects, including tracking and scheduling all copy, art, lists, cost estimates, invoices and other material through every stage of production.
• Assist with marketing plans and run lists for all media, including outdoor, radio, television, print and internet, and execution thereof.
• Assist with social media initiatives, digital advertising campaigns and website content.
• Assist with Public Relations initiatives.
• Coordinate photo shoots for printed material, social media and advertising.
• Obtain bids and initiate purchases in accordance with company policy; work with Purchasing and Warehouse on inventory and deliveries.
• Maintain records of all completed projects, including final files.
• Assist with Direct Marketing production and execution as needed.
• Assist with promotions and special events as needed.
• Conduct oneself in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned.

Service Initiative:

• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Qualifications:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• A good eye for design and familiarity with basic graphic design mechanics: file formats, graphic design packages
• Ability to multi-task with solid time and project management skills
• Ability to work proactively and effectively within a fast-paced, complex, and dynamic environment
• Moderate experience and understanding of Adobe Creative Cloud applications, including Photoshop, for image manipulation and graphics creation preferred.
• Moderate experience with web platforms, including Vizergy and Sitecore, preferred.
• Moderate experience with digital signage platforms, including Four Winds Interactive, preferred.
• Proficient with Microsoft Office, Word, PowerPoint with high level of Excel proficiency.
• Must possess proficient grammatical skills to include ability to draft and edit copy for various marketing collateral and initiatives; outstanding communication, writing and proof-reading abilities required
• Must possess proficient mathematical skills to include ability to add, subtract, multiply and divide, specific to position responsibilities.
• High level of self-direction, self-motivation, and energy
• Present an image of excitement, enthusiasm with a friendly and outgoing personality, while being able to project a professional appearance.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must demonstrate extraordinary customer service skills with effective listening skills.
• Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity.
• Must be able to communicate effectively with guest in English, specific to positions duties and responsibilities.
• Ability to work flexible schedule including nights, weekends and holidays as needed.
• Bachelor's degree from a four-year college or university is preferred; preferably with coursework or equivalent experience in either business, advertising, marketing or related field; or equivalent combination of education and experience.
• Exposure to casino related environmental factors, including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to push, pull and lift 10-30 pounds and ability to bend, reach and stoop on a limited basis.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Skills Required