Job Description

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POSITION OBJECTIVE

This position reports to the Spa Director/Manager. The Spa Operations Supervisor is responsible for creating a luxury experience for each guest, providing guidance and recommendations for spa services and retail. The Spa Operations Supervisor is responsible for overseeing the spa reception space and supplies, service provider scheduling and payroll, and ensuring that service providers are proficient in Hotel Bennett standards of service. The Spa Operations Supervisor effectively communicates with all spa positions to ensure that each guest feels as if The Spa experience is curated uniquely for them. The Spa Operations Supervisor is responsible for creating a welcoming spa environment, while maintaining poise and organization at all times.

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ESSENTIAL JOB FUNCTIONS

Adheres to all policies and procedures set forth of Hotel Bennett. Reports any incident or accident to the Department Lead, and/or the Director. Maintains a positive demeanor and contributes to a quality work environment. Point of contact for all service providers. Manage spa service operations, which includes but is not limited to, guest services, service provider training, inventory management, profitability, etc. Assist with administrative duties such as scheduling, stock taking and orders. Assist in development of employee evaluations and timely feedback by maintaining open communication with team members. Maintains complete knowledge of all spa services and retail products presently offered. Understands and adheres to state board standards, safety, and sanitation on behalf of the spa. Possesses understanding of standard facial treatments, body treatments, and waxing. Promotes home care programs by supporting Spa Receptionist product knowledge and sales techniques. Understands the ingredients in products and can explain their benefits to the guests. Answers guest's questions in a knowledgeable and professional manner. Works assigned schedule. Ensures that work areas are clean and set according to procedures. Completes all assigned side work. Attends all scheduled meetings. Completes other duties assigned by the Spa Director/Manager. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Exemplifies Hotel Bennett Mission Statement and 5 Star Standards of Excellence
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EDUCATION/EXPERIENCE

High School Diploma or GED. At least 2 years of Luxury Customer Service experience. Proficiency in MS Office. Familiarity with CRM programs and scheduling software
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REQUIREMENTS

Customer service experience, preferably in a Spa/Salon. Ability to explain various treatments/services and retail items to guests. Excellent customer service skills and work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Strong team player. Must be comfortable with product recommendation.
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PHYSICAL DEMANDS

Ability to lift 25 lbs.

Salamander Hotels & Resorts is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.