Non-US Resumes Will Be Rejected-This is NOT a Remote Work Position

Franchise Location-Great Working Conditions, Excellent Medical, Dental Vision, Sick Leave, PTO Benefits, and Pay

Asurion - Mobile Repair Technician

As an Asurion Mobile Repair Technician, you will fix and repair smartphones of all makes and models. We\xe2\x80\x99re looking for someone who understands technology and is adaptive to the developing world tech as well as sales and customer support. If you are tech-savvy and possess great customer service and sales skills, we would like to hear from you!

All training is provided!

About us:
Asurion Phone Repair & Solutions is the nationwide leader in professional same-day electronics repairs - including iPhone, Samsung, Google, Computer, Macs, iPads, other tablets, and cell phones. With over 800 locations in all, we have more than a decade of experience diagnosing and fixing just about everything.

Position type: W2 Employee.

Why work with us?
We offer competitive pay with an uncapped bonus and commission structure.

Do you have cell phone repair experience? Great! Don\'t have cell phone repair experience? That is fine with us too! We\'ll train you.

Position Details: Mobile Tech
Serves customers by diagnosing, troubleshooting, and repairing mobile devices while ensuring customer satisfaction. This position will travel to customer locations and complete repairs at the customer\'s site.

Tasks and Responsibilities:

• Safely travel to customer sites and arrive within the scheduled appointment window.
• Inform customers of job status. (En-route, Arrived, etc).
• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all van stock and equipment.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Pay Structure is defined by a separate policy and offer agreement.

Basic Qualifications:

• Ability to pass driving, drug, and background screening.
• You must be a great note-taker.
• You need to have great attention to detail.
• Sales and customer support experience is a plus.
• Must have a High School diploma or equivalent.
• Must have a valid state driver\'s license and a clean driving record.
• Must be able to work flexible hours, including weekends and evenings. 4-10 Hour Shifts typically.
• Must be authorized to work in the United States.

Preferred Qualifications:

• Outstanding customer service skills.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well by yourself.
• Ability to work flexible hours, including weekends and some holidays.
• High school diploma or GED.
• Valid Driver\'s License and good driving record.
• Experience repairing electronics, smartphones, PC/MACs, and game consoles.

We\'re offering competitive pay between $33,000 to $40,000 annually with uncapped monthly sales commissions. our Techs make an avg. of $3-$6 extra per hour in commissions alone, benefits, and training.

We are an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Job Type: Full-time.

Benefits:

• Dental insurance.
• Health insurance.
• Paid time off after 1 year.
• Vision insurance.
• Life Insurance.

Supplemental pay types:

• Bonus pay.
• Commission pay.
• Tips.

License/Certification:

• Driver\'s License (Required).

Work Location: On the road.

Pay range: 34,000 - 40,000


About uBreakiFix:

Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld device repair. To improve on that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair offerings with OEM parts, training and development. A little about uBreakiFix: Opening its first store in 2009 uBreakiFix has grown to more than 500 stores in markets across the U.S., Puerto Rico and Canada. In 2019 insurance giant Asurion acquired the brand name uBreakiFix and has slowly re-branded the company to Asurion Phone/Tech Repair & Solutions. The unrelenting commitment to customer satisfaction shown by these three brands combined has directly resulted in its current period of rapid nationwide growth. Asurion/uBreakiFix/iDoctor have become the preeminent gadget repair company in the industry, largely due to its low price promise and industry guarantee.