Job Description

The Supportive Living Services (SLS) Program Manager plays a vital leadership role in overseeing the daily operations and strategic direction of four DHS 245D licensed residential programs. This position is responsible for ensuring the consistent delivery of high-quality, person-centered services that promote the health, safety, and well-being of individuals receiving support. The Program Manager provides direct supervision to Program Supervisors and support staff, fostering a culture of accountability, collaboration, and continuous improvement. Key responsibilities include conducting regular supervisory meetings, managing staff schedules, training and onboarding, overseeing property and vehicle maintenance, and ensuring compliance with all 245D licensing requirements. The Program Manager leads internal audits, home inspections, and vulnerable adult investigations, including MAARC reporting and incident analysis. This role is also responsible for fiscal oversight, including budget management, billing processes (such as 6790s and exception rates), and purchase approvals. The Program Manager takes part in interdisciplinary team (IDT) meetings, reviews support plans, and ensures that services align with person-centered principles and regulatory standards. As the designated manager under 245D, this individual plays a significant role in program development, policy implementation, and keeping strong relationships with referral sources. The Program Manager also takes part in the on-call rotation and contributes to organizational planning and quality assurance initiatives.



A bachelor's degree in a field related to human services, education, or health, and at least one year of full-time direct care experience, OR An associate degree in a related field, and at least two years of full-time direct care experience, OR A diploma from an accredited postsecondary institution in a related field, and at least three years of full-time direct care experience, OR at least 50 hours of education and training related to human services and disabilities, and at least four years of full-time direct care experience under the supervision of a qualified staff person.



A minimum of three years of supervisory-level experience in a program that provides care or education to vulnerable adults or children. Demonstrated competence in understanding and applying 245D licensing requirements, overseeing program compliance, conducting internal reviews, and ensuring person-centered service delivery. Must meet the qualifications of a Designated Manager under 245D Licensing.