Job Description

The Opportunity

Delaware North Gaming is hiring a Slot Shift Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Slot Shift Manager, you will be responsible for providing excellent guest service, evaluating the casino floor, and managing assigned floor supervisors, attendants, and technician associates.

Minimum \xe2\x80\x93 Anticipated Maximum Salary: $55400 - $73400 / year

The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at .

At Delaware North, we care about our team member\xe2\x80\x99s personal and professional journeys. These are just some of the benefits we offer:

• Health, dental, and vision insurance
• 401(k) with company match
• Performance bonuses
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Assist in the hiring process.
• Manage operational needs of the slot department.
• Deliver excellent guest service.
• Manage large guest wins.
• Identify and resolve guest disputes or problems promptly.
• Manage competing demands; change approach or method to best fit the situation.
• Evaluate the gaming floor and communicate changes or needs to the slot manager.
• Inspire and motivate team members to perform well while building group morale.
• Create team members schedules and ensure staffing levels are maintained.
• Manage team members break and lunch schedules.
• Update end-of-shift reports
• Other Duties as assigned.

Qualifications

• A minimal of three years of gaming experience.
• Knowledgeable of gaming floor operations, machine denomination, machine pay tables, and related machine types.

Ability to effectively present information and respond to questions from guests and associates. * Computer, math, reading comprehension, and writing skills.

• Ability to read, analyze, and interpret general business documents, technical procedures, or governmental regulations.
• Ability to follow policies and procedures and complete administrative tasks correctly and on time.
• Able to deal with frequent change, delays, or unexpected events.
• The ability to obtain an Arkansas Gaming License.
• Must be able to work nights, weekends, and holidays.

Physical Requirements

• Ability to walk and stand during the entire length of shift.
• Ability to lift up to 25 pounds as needed.

Who We Are

Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you\xe2\x80\x99ll love where you work, who you work with, and how your day unfolds. Whether it\xe2\x80\x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\xe2\x80\x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North