Job Description

SUMMARY
Slot Manager is a staff member who oversees ensuring high quality of customer service, supervises gaming operations, and supervising slot floor personnel and slot technicians. Must be able to work on machines as problems occur, observe gaming activity as it takes place on the casino floor, as well as to ensure cleanliness. Provides leadership and training to slot staff and MOD program. Must have thorough knowledge of all company and departmental policies and procedures that pertain to their job and willingness to learn any changes made in the future.

DUTIES & RESPONSIBILITIES

• Maintain a high level of customer satisfaction through prompt, efficient and friendly service.
• Management of staff to include interviewing, hiring, terminating, operational orientation, promoting, disciplinary actions, evaluating and appraising performance, staff training and development.
• Create weekly and monthly staff schedules according to the business needs.
• Reviews time off, leave requests and final approval of staff payroll through the company timekeeping system.
• Ensure that proper department policies and procedures, internal controls, personnel policies, and Title 31 compliance are always followed.
• Maintain floor surveillance over the entire gaming area to detect irregularities on the part of guests or assigned personnel.
• Create and monitor customer service initiatives to increase customer service.
• Verify large jackpots, ensuring all necessary paperwork is complete and correct, and that the proper transfer of monies occurs.
• Knowledge of electronic gaming machine repair and able to troubleshoot various malfunctions.
• Performs all functions according to gaming regulations and company policies and procedures.
• Monitors and maintains the ordering for any assigned profit centers.
• Reviews costs and operational efficiencies to enhance profitability and growth in all assigned profit centers.
• Understands and monitors all computerized systems utilized by assigned operational and profit centers.
• Maintains all assigned sales systems, efficient sales office procedures for productive use of staff time and follow-up procedures.
• Maintain positive relations with vendors.
• Maintain regulatory compliance for fuel dispensers and card readers.
• Ordering and receiving fuel station supplies, including maintaining the fuel supply and fuel inventory.
• Achieves financial objectives for fuel station by establishing and monitoring budgets.
• Schedules maintenance and repair for fuel center.
• Monitor fuel prices and adjust as necessary.
• Ensure Conoco Brand compliance.
• Fuel Gift Card activation for sales.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Can handle complaints and unpleasant customers.
• Has a pleasant, high energy, patient, and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication, listening skills.
• Ensures compliance with all Federal and Tribal regulations.
• Achieves financial objectives by establishing and monitoring budgets and KPIs.
• Manages and prepares department financial data to present to GM, CFO, and CEO on a monthly, quarterly, and yearly basis.
• Prepares written response to all audit findings and policy violations, addressing concerns expeditiously and appropriately to ensure integrity through accountability.
• Maintains confidentiality of all privileged information.
• Investigate and resolve guest complaints and disputes efficiently and professionally.
• Participate and attend designed meetings, training, activities, etc. as directed.
• This position is considered a working Manager with ability and practical experience to perform every detail and function under his/her direction relative to gaming.
• Maintains knowledge of Gaming regulations in accordance with TICS and MICS.
• Provides leadership direction to individuals directly reporting to this position.
• Ensures all employees within areas of responsibility receive fair and equitable treatment regarding their respective terms and conditions of employment.
• Held accountable, to a very high degree, for the accuracy and thoroughness of departmental functions and efficiencies.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• Must possess a bachelor\xe2\x80\x99s degree in business administration, Finance, Organizational Development or related field or an equivalent combination of education and management experience may be considered in lieu of degree
• Must have five (5) years of casino experience or three (3) years of management experience.
• Must have minimum of one (1) year of supervisor/management of five (5) or more employees.
• Gaming or Hospitality industry experience preferred.
• Budgeting, financial analysis & reporting, KPI & SOP experience preferred. Have working knowledge of Microsoft Office products and Player tracking systems.

CERTIFICATES, LICENCES & REGULATIONS

• Required to complete Title 31 Bank Secrecy Act annually.
• SafeServ certification required.
• Required to watch Customer Service video annually.
• Required to watch Sexual Harassment video every two (2) years.
• Cash handling training required.
• POS training required.
• Must complete gaming application and fingerprint process.
• This individual must successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing. It is always the responsibility of the employee to always have all documents current and valid.

Full Time Team Members will be eligible for Health, Dental, Vision, Life effective the first day of the month following day of hire. 401k with company match on first day of hire.

Employee benefits after 90 days include the following:

• Holidays \xe2\x80\x93 10 observed.
• Paid Time Off
• Team Member Discounts
• Tuition Reimbursement
• Career growth
• Employee Recognition Program