PRIMARY PURPOSE: As a Sky Suites Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. PRINCIPAL DUTIES AND RESPONSIBILITIES:
Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
Knowledgeable on all dining and entertainment venues in the area including but not limited to: restaurants, golf courses, spas, nightclubs and tours
Describe, solicit and enroll guests in the M-Life loyalty program
Communicate effectively through email, telephone and during face to face interactions
Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
Assume full responsibility for cashiering abilities to include but not limited to: maintaining a cash bank, resolving billing inquiries, creating posting master accounts, processing credit card authorizations and proper execution of casino comps
Maintain suite occupancy by controlling the out of service rooms, setting up guest lists when required and only upgrading suites after reviewing availability
Provide business center services to include faxing, copying, emailing and facilitation of shipping needs
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to maintain confidentiality of guest information and pertinent hotel data.
Knowledgeable of a Forbes Travel Guide 5Star and AAA 5Diamond rating and their importance
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to to make sound decisions immediately without supervision
Ability to read and write proficiently to evaluate reports and correspondence
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards
MINIMUM REQUIREMENTS:
High school diploma or equivalent
One (1) year of guest service experience
Work varied shifts, to include weekends and holidays
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