Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.


Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As an Site Reliability Engineer, you will be a part of a global Site Reliability Engineering (SRE) organization, and partner with the Core Engineering and Platform Teams.

Apply strong

software development and system design skills

to build scalable, resilient systems. Contribute as a

core member of an agile team

, consistently following best practices (tools, common components, documentation). Demonstrate

self-reliance

in achieving team goals and driving technical outcomes. Participate actively in

code reviews, automated testing, and debugging

to ensure high-quality deliverables. Automate deployments, scaling, and runtime operations across

test, integration, and production

environments. Enable observability, monitoring, and proactive incident prevention by embedding SRE principles into software lifecycle.

Core Responsibilities:

Perform

hands-on software development

(50-60% of time) including new feature coding, unit testing, proof of concepts, and refactoring. Drive

automation initiatives

, ensuring repeatable deployments and reducing manual intervention. Design and implement

resilient, observable, and self-healing systems

that minimize downtime. Collaborate with product, infrastructure, and engineering teams to integrate SRE practices early in the SDLC. Mentor junior engineers while contributing as an

individual technical expert

. Continuously

research, test, and introduce new technologies

to enhance system performance and engineering velocity. Participate in

incident response, root cause analysis, and remediation

to maintain high availability and reliability.

Minimum Qualifications

Education

: Bachelor's in Computer Science, Engineering, or equivalent technical discipline.

Experience

: 5-10 years in software engineering/SRE with proven IC track record. Strong experience in

software development

(Java, Python, or Go) and

REST API design

. Expertise with

system integration solutions

(APIs, Batch & Real-Time Data pipelines). Hands-on with

CI/CD pipelines

(e.g., Git, Maven, Jenkins) and modern build tools. Solid troubleshooting skills and experience with

APM, monitoring, and AIOps platforms

. Strong

problem-solving, collaboration, and communication skills

. Exposure to

cloud technologies

(Google Cloud, Adobe Marketing Cloud preferred). Willingness to work flexible shifts and support production environments as needed.

Preferred Qualifications:

5+ years of professional experience in

high-availability distributed systems

. Practical experience with

Splunk, ElasticSearch, Redis, Postgres, OracleDB

. Hands-on expertise with frameworks and tools such as

Spring Boot, Flask, Django

. Deep experience with

performance tuning

,

debugging

, and

resiliency engineering

. Strong knowledge of

agile methodologies

and continuous improvement practices. Proven track record of delivering

scalable, innovative solutions

that improve resiliency and engineering efficiency.

Soft Skills & Cultural Fit:

Analytical, curious, and proactive -- with a

continuous learning mindset

. Strong communicator, able to bridge

technical and business discussions

effectively. Brings a

culture of innovation

, challenges the status quo, and encourages creative problem-solving. Customer-focused with a

"can-do" attitude

and high integrity in execution.


Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits


The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.


We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.


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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.