Job Description

Title: Shoreside Cruise Administrator
Department: World Wide Operations
Location: Boston, MA or Miami, FL

About Vantage
Since 1983, Vantage Deluxe World Travel develops and delivers memorable travel journeys on seven continents whether on land, riverboats or small ships.

If you are driven by working in a dynamic environment where you\xe2\x80\x99ll discover the value of impactful contributions in an industry that\xe2\x80\x99s easy to fall in love with \xe2\x80\x93 the travel industry\xe2\x80\xa6Vantage may just be your next home to learn, contribute, work hard and have a little fun. As we evolve technologically and proactively offer differentiated travel experiences to our customers, we search for dynamic, progressive and focused professionals to join the Vantage team whether that\xe2\x80\x99s in our headquarters in Boston or in one of our global offices.

Our team at Vantage exemplifies the values of our company:

• Adaptability to change
• Effective Communication
• Problem Solving
• Teamwork & Cooperation
• Accountability & Dependability
• On Time & Accurate

At Vantage, you\xe2\x80\x99ll discover team members as being talented, driven, globally aware, entrepreneurial individuals who are flexible in a fast-paced environment and who bring sense of pride and humility to a unique culture. Vantage is proud to offer flexible hours and a robust hybrid work schedule as well as commuter benefits, 401K with company match, an onsite gym and several options for medical insurance.

We have created a culture that embodies an appreciation for the deep history of the Company that is driven by the ultimate goal of delivering memorable journeys to our passengers worldwide. Individually we are one piece of an amazing group while working collaboratively across the globe. We have discovered success year-over-year, by appreciating a proven formula of success while evolving with an ever changing world whether as a result technology advancements or keeping in front of passenger demands for exhilarating and memorable travel experiences.

List of Responsibilities:

• Paperwork Management \xe2\x80\x93 Cruise
• Resolve/Address Portal Issues
• Quality review of on-ship staff
• Development of Destination Enhancements
• Creative Turnovers - provision of data and information
• Contract negotiation of cruise components
• Quality Assurance: Liaise between all players, attend quality meetings, take immediate actions
• Competitive analysis updates
• Branding: strategy, annual budgeting, vendors, etc.
• Performance Issues
• Escalation protocol
  
  Required Skills and Experience
  To perform the job successfully, an individual should demonstrate the following competencies:
  
  Analytical \xe2\x80\x93 Synthesizes complex or diverse information; Uses intuition and experience to complement data.
  Problem Solving \xe2\x80\x93 Identifies and resolves problems in a timely manner.
  Technical Skills \xe2\x80\x93 Shares expertise with others.
  Customer Service \xe2\x80\x93 Responds promptly to customer needs; Solicits customer feedback to improve service.
  Oral Communication \xe2\x80\x93 Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills.
  Written Communication \xe2\x80\x93 Writes clearly and informatively; Able to read and interpret written information.
  Change Management \xe2\x80\x93 Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.
  Business Acumen \xe2\x80\x93 Understands business implications of decisions; displays orientation to profitability; Demonstrates knowledge of market and competition.
  Cost Consciousness \xe2\x80\x93 Contributes to profits and revenue.
  Diversity \xe2\x80\x93 Shows respect and sensitivity for cultural differences.
  Ethics \xe2\x80\x93 Treats people with respect; Works with integrity and ethically.
  
  Equal Opportunity Employer
  Vantage Travel is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, gender, gender identity, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.