One of the best-known names in cruising, Princess is the world\xe2\x80\x99s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. With parent company Carnival Corporation, Princess has introduced Medallion Class Vacations. This award-winning innovation offers the fastest way to an effortless, personalized vacation. We\xe2\x80\x99re looking for an amazing CVP Sales Coach to fill this role, which is based in our Ft. Lauderdale office. You\xe2\x80\x99ll be responsible for driving sales to meet team and department targets by being fully available for activities assisting agents. The person will work closely with CVP Operations Manager and alongside a team of outbound sales supervisors to support the overall program. Daily tasks may include review and communication of promotions, new products & policies, coaching to KPIs and sales tools and developing a team of approximately 15-25 employees, administrative responsibilities (Siebel, Accountability tracking and Agent reports, WFM, Training, etc.), interviewing, hiring, on-boarding new employees, encouraging and supporting team members to rise to their potential in a variety of ways as well as special projects. This is an agile position expected to meet and react to the changing needs of customers and business. Here\xe2\x80\x99s a summary of what Princess is looking for in its CVP Sales Coach. Is this you? Responsibilities

• Having a clear understanding of all CVP job functions
  • Polar, Siebel and all other applications
  • PCL policies, rules and regulations
  • Promotions and campaigns
• Developing and conducting weekly team meetings
  • Reviewing the past week\xe2\x80\x99s events including statistics, sales results and industry news
  • Disseminating new product, policy and company information to agents
  • Discussing upcoming promotions and campaigns
  • Presenting commendations and awards
  • Preparing for upcoming events
• Performing monthly side by side monitoring evaluations with each CVP.
• Creating and implementing detailed plans for coach and team to obtain daily and monthly goals
• Documenting and monitoring checklists and summary on Accountability tracker weekly
• Creating effective channels of agent feedback and encourage regular participation
• Interviewing new hires and assist with onboarding
• Developing, scheduling and administering sales training for new hires and existing staff
• Developing and implementing contests, awards and department themes
• Producing a quarterly outline of team\xe2\x80\x99s performance and growth
  • Team and individual performance, opportunities and successes
  • Strategies for upcoming quarter
• Producing performance reviews as established by Operations Manager
• Ensuring that team meets or exceeds weekly, bi-weekly, monthly, quarterly and annual sales goals as determined by management, other related objectives may be added that maximize sales.
• The above statements describe the general nature and level of work only. The statements do not
• represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job
• description may be amended at any time. This job description does not alter an employee\xe2\x80\x99s at-will employment status or create an employment agreement or contract, implied or otherwise.
• Work independently as well as directly with CVP Sales Leadership to establish and implement individual goals, objectives and action plans designed to attain company, departmental, and personal objectives.
• Responsible for dissemination of information, responsibilities and assignments to sales team as well as incorporating this information into daily huddles, touch points, one on ones and side by sides.
• Submit strategies, ideas and suggestions for meeting sales expectations whenever possible and applicable to management.
• Provide information and propose actions for sales teams to management on the results of sales and provide detailed insights and feedback from the CVPs/public on promotional campaigns.
• Prepare daily, weekly, and monthly reports to drive team performance in line with management.

Requirements

• Bachelor\xe2\x80\x99s degree (B.A.) from a four-year college or university or equivalent combination of education and experience is preferred.
• Experience using sales data and understanding of Princess booking/revenue components and terminology in order to teach and mentor Sales agents.
• Minimum of one (1) year supervisory/lead experience directing and managing individuals or a team.
• Previous experience leading and managing sales teams in a high volume sales environment.
• Proven success as a sales representative as measured by level of sales performance against established goals and objectives.
• Strong verbal, interpersonal and communication skills. Demonstrated ability to effectively communicate with management, agents and guests in multiple locations of the business.
• Strong organizational and prioritization skills, the ability to handle multiple tasks and demonstrated strong work ethic.
• Well versed using integrated coaching strategies to provide real time observations to coach the agents to make the most out of every call.
• Self-motivated, coachable and a logical thinker.
• Demonstrated leadership skills, including the ability and proven success influencing and motivating others.
• Strong personal computer skills and demonstrated proficiency with Microsoft Office software including Excel and Powerpoint.
• Basic knowledge of employment law.
• Strong analytical and problem solving skills.
• Demonstrated ability to be flexible to changing priorities.
• Ability to generate reports, graphs, and business correspondence.
• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives
• Base Salary Range: $47,300.00 to $63,900.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates\' qualifications and experience uniquely.

Our Culture\xe2\x80\xa6 Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/. Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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