Job Description

Objective/Accountability:

To provide quality customer service through scheduling of all MT flatbeds deliveries contracted flatbeds and small load deliveries. Coordinate with sales, production, terminals and customers to deliver materials in a timely manner. Providing quality service and operations and product to customers and to meet the company-wide sales goal at a profit in the wholesale yard office.

Functions/Corresponding Tasks:

General

Follow and support company policies and procedures Excellent listener, communicator and follow through Meet regularly with team for communication, coordination and team building Work well with all others Organize data and responsibilities to operate efficiently and effectively Report plans, activities, and performance to management in a timely manner Measure performance and take corrective actions as necessary

Shipping/Dispatch:

Schedule and dispatch MT deliveries, flatbeds and dump truck deliveries Back up Bulk Dispatcher in scheduling and dispatching all truck deliveries Assist in scheduling Regional chain Coordinate shipments with outside producers Prepare and maintain common carrier and Fed Ex paperwork and quote files

Co-packing:

Assist in scheduling deliveries of co pack products Assist drivers with paperwork for scheduled pick -ups or loading for delivery orders. Process and create co pack orders in Ross and other systems.

Sales yard office

Reach the companies' sales goals through excellent customer service. Key customer service areas include order processing activities, responding to customer inquiries, communicate product knowledge. Understand inventory system. Communicate inventory information to customers effectively. Understand, apply and effectively communicate company customer service policies. Coordinate with Inventory, shipping and accounting for the smooth flow of customer orders and accounts Solve customer problems Manage outdated orders, contact customer and maintain dated orders.

Office Functions

Call all customers with delivery information and get instructions/directions as needed Coordinate with mix plant regarding trucks coming back for their loads Create maps as needed for truck drivers Process paperwork for delivered orders Assist inbound drivers with directions and paperwork

Required Skills:

Ability to work well with others Good oral and written communications skills Excellent organizational & project management skills Excellent problem-solving skills with a positive, action-oriented attitude Strong ability to meet deadlines Excellent computer skills Customer service skills

Expectations:

Be a highly trusted and valued person Ability to successfully communicate with diverse co-workers from multiple departments, divisions and companies Ability to understand the seasonality of the green industry Able to attend industry trade shows Comfortable with being hands-on for some projects Ability to multi-task, work in a fast-paced environment and meet deadlines Work 40 hours per week Strong commitment to customer service and teamwork

Education:

High School diploma

Experience/Prerequisites:

Previous experience in a shipping/dispatch required up to 1 year. Strong computer knowledge/skills a must including but not limited to Microsoft office Ability to quickly learn new software programs. Previous customer service experience.

BENEFITS

Medical, Dental and Vision insurance options Employer paid life and short term disability insurance 401k Paid time off and paid holidays Employee discounts

ABOUT THE COMPANY

Proudly ranked as a 2024 +2025 Top Work Place in several categories, including Woman-Led companies and Cultural Excellence for Professional Development. Midwest Trading is a wholesale supplier leading the Green Industry in Chicagoland with sustainable products for over 40 years. We specialize in greenhouse and nursery mixes, custom-engineered soils for green roofs, bioswales and rain gardens. We also provide landscape mulches, soil amendments, and horticultural supplies.