Job Description

GENERAL PURPOSE:

The Program Coordinator will assist in the overnight shelter program which provides shelter accommodations for adults experiencing homelessness. The Coordinator will assist guests who are experiencing homelessness and are often times struggling with substance abuse, trauma, physical or mental health. The Coordinator is responsible for ensuring a safe and caring environment. Working with the Community Partnership Administrator and Shelter Program Manager, the Coordinator will assist the Manager in basic operations of overnight shelter services and provide guidance to shelter staff/volunteers, and service partners.

This position involves on-site hours for varied day, overnight, and 12 hour shifts. Hours may change as needed.

The assigned tasks in this job description are based on current information and are subject to modification as needed.

The salary range for this position is $18.71- $22.88 per hour, depending on qualifications and experience.

First reading of applications will take place on: Monday, 6/13/22 at 12:00 P.M. M.S.T.

ESSENTIAL JOB FUNCTIONS:

Deliver onsite operations of the shelter program and/or alternate temporary accommodations.

Provide direction and oversight of shelter volunteers.

Provide services consistent with our values, ensuring clients are treated with respect and dignity.

Assure the completion of proper daily opening and closing procedures.

Maintain a safe, controlled environment.

Oversee execution of all COVID19 protocols, including guidance and support to shelter volunteers, as needed.

Work with Shelter Manager, volunteers, and partners, such as the onsite security team, to observe and respond to member behaviors accordingly.

Respond to emergencies and coordinate crisis intervention as needed.

Provide progress reports to the Shelter Manager including client attendance and incident log.

Enter data into the Homeless Management Information System (HMIS).

Liaise with partnering agencies, and safety/security personnel on site to ensure all policies and procedures are followed.

OTHER JOB FUNCTIONS:

Provide input to Shelter Manager in updating processes and procedures for delivery of program services as necessary.

Assist the Shelter Manager in participating in collaborative community meetings, networking and brainstorming solutions related to sheltering the homeless community.

JOB QUALIFICATIONS:

Knowledge, skills and abilities:

Excellent interpersonal skills

Teamwork and leadership abilities

Able to be on-call for, and respond to, emergencies, including outside of standard business hours

Comfort relating to and working with many kinds of people

Familiarity with people experiencing homelessness or similar situations

Ability to be calm, tactful, and thoughtful under pressure

Excellent conflict resolution skills

Core competencies:

Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness

Job Specific Competencies:

Conflict Resolution; Problem Solving; Initiative

Education and/experience

High school diploma or general education degree (GED); and minimum of 6 months of related experience and/or training, one-year experience preferred.

An equivalent combination of education and/or experience may substitute for education or experience requirement on a year-for-year basis.

Ability to remain calm and respond appropriately in crisis situations; using the Trauma-Informed Care model of service delivery.

Working environment/physical activities:

While performing the duties of this job, the employee is regularly required to stand and walk for several hours at a time.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor\'s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Non Benefit Eligible Benefits Package Includes:

Retirement - 457 employee funded plan

Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

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