Job Description

CAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you! Position: Shelter Operations Coordinator
Supervised by: Homeless Program Manager & Director of Programs
Department: Housing Stability
Classification: Regular Full Time (up to 40 hours/week)
Position Status: Non-Exempt
Location: Pendleton
Salary: $3,528/month
Benefits: Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays POSITION OVERVIEW:
The Shelter Operations Coordinator will work to prioritize the orientation and move-in process of Promise Inn guests. This person will serve as the point person during shelter operating hours and will guide shelter staff, volunteers, and guests to follow shelter operations in accordance with health, safety, and program guidelines. ESSENTIAL JOB FUNCTIONS:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.

• Perform the move-in/assignment process of program beds to guests.
• Keep office and storage areas in a neat, well-stocked, clean, and organized manner.
• Responsible for the care, maintenance and inventory of all supplies and equipment concerning the shelter and keeping Program Manager informed of shelter needs.
• Perform daily camera system monitoring. Infractions and suspicious activity shall be reported to the Case Manager.
• Monitor the day-to-day business of the shelter facility.
• This position will require a schedule that operates from mid-afternoon into the late evening and will include Saturday and Sunday with two weekdays off.
• Timely response to phone calls and messages.
• Collaborate with supportive service staff, informing them of any guest concerns and/or notices, work together to promote housing stability and building safety, etc.
• In the absence of Housekeeper, perform all aspects of daily room inspections, and perform/coordinate all aspects of turning emptied guest room.
• Complete special projects as needed.
• Be familiar with the physical elements of the facility such as lights, heating, plumbing and how to use them or shut them down in the event of a malfunction, until Facilities Manager can get on-site to address immediate needs.
• Perform monthly vehicle monitoring and reporting. Arrange periodic maintenance as well as maintain a vehicle folder.
• Follow and stay up to date with all program policies and procedures.
• Communicate all current or perceived risks or issues at the shelter site to the Homeless Program Manager and/or Director of Programs.
• Prepare and present reports on shelter operations, including facility and program related activities for grant reporting and grant development purposes.
• Perform all other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position.

• High school diploma or equivalent
• Experience in homeless shelter management and operations preferred
• Knowledge of current best practices related to non-congregate shelter operations.
• Ability to work in partnership with community organizations and client groups.
• Proficiency in Microsoft Office platforms including Word and Excel. Homeless Management Information System (HMIS) experience a plus.
• Excellent communication, interpersonal, and customer service skills and legible handwriting.
• Previous experience in homeless services, mental health, substance use/co-occurring disorder or services with vulnerable populations.
• Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs.
• Ability to work independently and within a team environment and exercise mature judgment.
• Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:
The physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 50 pounds. In addition to working in a typical office environment, the employee will be required to work in areas inhabited by homeless persons. Employee will be in contact with a diverse population, including individuals and families, that may be experiencing crisis. You may also encounter individuals who are battling mental health concerns and substance abuse. SPECIAL REQUIREMENTS:

• Must pass a criminal history background investigation; however, a conviction of a crime
• may not necessarily disqualify an individual from this position.
• CAPECO is a drug free workplace and pre-employment drug screening will be required.
• Possession of or ability to obtain a valid Driver\xe2\x80\x99s License and insurable driving record is required.

EQUAL OPPORTUNITY EMPLOYER