Job Description

Part-time or Full-time,

Weekend availability required

Practice informed decision making, honesty, transparency, and appropriate rapport building with staff, clients, and all community partners. Maintain a positive working relationship with coordinators, case managers, and on-site service providers to ensure continuity of care. Provide quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations. Complete all required documentation throughout shift in an accurate, honest, and timely manner. Must be willing and able to access and communicate effectively with FPD, FFD, EMS, non-emergency PD, Terros, and any other emergency service in the community. Enter Data for check-in for both HMIS (if trained in HMIS) and In-house methods for tracking clients. Work closely with Lead Coordinators/Asst. Manager/Shelter Manager to help keep shelter operations effective. Ability to work with people in crises, including those with mental illnesses, addictions, and criminal backgrounds without judgement.


Preferred Qualifications

Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities. Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients. Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff. Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained. Knowledge of operating basic computer software programs and systems. Knowledge of strong work ethics in the workplace. Knowledge of basic application of confidentiality. Skills in active listening and critical thinking. Skills in sound judgement and decision making. Skills with strong written and verbal communication. Ability to be dependable in attendance and job performance. Ability to multitask and perform well under pressure. Ability to be flexible and adaptable to the changing needs of the organization. High school education, GED, or the equivalent. Experience working in a human services field required or equivalent knowledge, skills, and abilities preferred. CPR/First Aid Certification preferred. Food Handlers Card will be required. Driver's License preferred. * Ability to function both independently and in a team environment.