Job Description

Service Dispatch & Administrative Support

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$2,000 Sign-On Bonus

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Position Overview

At

Arnold Machinery

, we believe that exceptional customer satisfaction starts with exceptional people. Our team is the driving force behind our reputation as one of the most trusted machinery support providers in the Western United States.


As a

Service Dispatch & Administrative Support Specialist

, you'll be an essential part of our customer service operations--coordinating communication, managing work orders, and ensuring that every customer experience reflects the quality and reliability Arnold is known for.

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Key Responsibilities

Serve as a

liaison between customers and the dealership

Ensure

top-tier customer satisfaction

by supporting service and parts sales

Create, monitor, and close out service work orders

accurately and efficiently Greet walk-in customers and handle inbound service calls Maintain

clear communication

between customers and the Service Department on job status Notify customers or Service Managers of

any changes

in completion dates, costs, or job scope Generate

estimates, approvals, and quotes

with accurate labor and time projections Verify

warranty eligibility

and communicate warranty status to customers Review daily work schedules with the Service Manager to track

WIP priorities and deadlines

Support

field job coordination

, ensuring accurate updates on mechanic travel and job progress Help ensure repairs stay within

quoted or estimated labor hours

Follow company procedures for

authorization and job completion

documentation
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Physical Demands & Working Conditions

Ability to sit for extended periods Regular phone and in-person communication Frequent computer and paperwork tasks Occasional bending and filing duties
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Qualifications

High School Diploma or equivalent Relevant experience may substitute for education requirements
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Benefits & Perks

Paid Vacation, Sick Leave, and Holidays

100% Company-Paid Medical Premiums

(for associates and family) Dental & Vision Coverage 401(k) / Roth with

Company Match

Quarterly & Annual Bonus Programs

Company Stock Ownership

after 5 years of service Opportunities for training and advancement
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Why Join Arnold Machinery?

Arnold Machinery isn't just a company -- it's a community. We value integrity, teamwork, and long-term growth. If you're looking for a company that invests in its people, rewards performance, and supports your professional development, we'd love to hear from you.

Arnold Machinery is an Equal Opportunity Employer.

This job description is not intended to be all-inclusive. Additional duties may be assigned as needed to support organizational goals.