Job Description

Why Join Our Team? It is an exciting time to become a member of Pritchard Companies. Pritchard Companies is operated by members of the fourth and fifth generation of the original founding family. The Pritchard Family intends to continue the growth for generations to come. Pritchard Companies is continuing to grow and stabilize its national footprint in the transportation field. Because of this growth, Pritchard\xe2\x80\x99s is looking for high-quality talent to join the team!

Service & Parts Advisor

The Service & Parts Advisor is responsible for providing excellent customer service to customers by accurately identifying their service and parts needs. Ensuring the customer receives accurate pricing, timelines for repairs and exceptional service to maintain customer satisfaction. Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.
• Listen to customers concerns regarding their vehicles.
• Accurately identify and recommend parts and services that customers need for their vehicles.
• Schedule appointments for customers for servicing and repairs.
• Ensure timely and efficient completion of customers work orders and service requests.
• Maintain detailed records of services provided, parts ordered and received, and inventory levels.
• Develop and maintain relationships with customers by providing personalized service and follow-up communication.
• Carry out additional assignments that allow the dealership to leave a positive impression with customer.
• Answer incoming calls in a professional and helpful manner
• Offer an excellent Best in Class experience to all customers, both on the phone and in person
• Master Lightyear
• Complete all OEM Service training
• Assist Service customers during repair process
• Make sure that each customer that comes into the dealership is properly greeted.
• Distribute work between technicians efficiently.

(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Qualifications:

• Must be professional and reliable.
• Excellent communication skills.
• Computer skills.
• Valid drivers license, with clean driving record required.
• Customer Service Skills
• Time management skills
• Fantastic communication skills with your customers

Full-Time Employee benefits

• Paid Holiday
• Paid Time Off
• NO COST Health Insurance
• NO COST Life Insurance
• Dental Insurance
• Vision Insurance
• 401k Retirement Plan with generous employer match
• ...and much more!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.