Job Description

You Lead the Way. We\xe2\x80\x99ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\xe2\x80\x99ll learn and grow as we help you create a career journey that\xe2\x80\x99s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join #TeamAmex and let\xe2\x80\x99s lead the way together. American Express API Gateways-SRE & App Support portfolio consists of Application Gateways such as APIGEE, IBM DataPower Gateway, Enterprise API Gateway (EAG), Enterprise Web Proxy (EWP), API Spartan and Traceable. This organization seeks to set the bar for these products at American Express. It is responsible for innovating, integrating, and supporting APIs for our application teams. How will you make an impact in this role? About API Gateways-SRE & App Support Portfolio: This person will be responsible for supporting critical application infrastructure that includes DataPower. This role is responsible for driving 24/7 Operations and high availability for DataPower. This person will drive initiatives to improve performance, scalability, and resiliency. Primary Responsibilities:

• Lead and drive several critically important initiatives in partnership with multiple American Express Technology Teams and Technology Vendor partners for DataPower App Support team.
• Ensure timely and effective communication of the status in terms of forecast, schedule, and assessment of risks/issues.
• Drive initiatives with continuous improvements to help maintain high performance, highly scalable and resilient Infrastructure.
• Ensure platform continues to meet technology compliance and standards, lead design and implementation of major product upgrades and migrations.
• Collaborate with engineering, vendor partners and application support teams to identify underlying causes of system issues or patterns and implement solutions to improve overall system reliability.
• Communicate effectively by bringing up risks and issues in a timely manner with leadership.
• Drive adoption and streamline processes and methodologies by implementing reliability standards and practices.
• Partner with application teams to explore opportunities to improvise Developer Experience (Dx) and implement the solution.
• Drive continuous improvement to enable engineering methodologies and automations to drive efficiency.
• Identify product/tool features improvement opportunities and provide strategic recommendations.
• Acquire deep understanding of platform, provide guidance and mentorship to the team.
• Provide strong leadership to a geographically dispersed team of infrastructure engineers and prioritize the projects as situation demands.
• Contribute to people management strategy by helping build a strong team.
• Cultivate a highly collaborative, inclusive, strong cohesive and productive team passionate about accomplishing targets in timely manner in line with overall organization strategy and goals.

Minimum Qualifications

• A Bachelors of Science degree in Computer Science, Computer Engineering,
• 10+ years of experience in leading high availability system operations, such as infrastructure management, service up time, and capacity management
• Experience in leading critical applications & major initiatives.
• 2 + years experience with API Gateways products.
• 5 + years of IT Service Management Processes (ServiceNow, Incident, Problem, Change, Performance & Capacity).

Preferred Qualifications

• Basic experience working on Microservices, service Mesh, Docker, Kubernetes and OpenShift Technologies.
• Experience on financial services industry
• Experience in handling geographically dispersed team.
• Passion to learn, challenge status quo and think out of the box.
• Good understanding of ITIL, SRE, DevOps methods and principles.
• Excellent written and verbal skills

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we\'ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you\xe2\x80\x99ll be recognized for your contributions, leadership, and impact\xe2\x80\x94every colleague has the opportunity to share in the company\xe2\x80\x99s success. Together, we\xe2\x80\x99ll win as a team, striving to uphold our company values and powerful backing promise to provide the world\xe2\x80\x99s best customer experience every day. And we\xe2\x80\x99ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That\'s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the \xe2\x80\x9cKnow Your Rights\xe2\x80\x9d poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.