As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you\xe2\x80\x99re ready to pursue your fullest potential, we want to get to know you!
Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* \xe2\x80\x93 enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you\xe2\x80\x99re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com.
Job Summary: The Service Delivery Team will provide personalized, proactive, expert service. This team will enable HR Services with a deep focus on customer service, employee experience, operational excellence, and continuous improvement. More specifically, the Mgr, Service Delivery role will review, identify, recommend and implement new ways of working resulting in increased customer satisfaction. Further, the Mgr, Service Delivery will be responsible for generating data to inform and execute continuous improvement. This role will be responsible for delivering KPIs, executed in line with the HR Operating Model, and leading a direct report to execute the work.
The Service Delivery Manager is accountable for ensuring that HR Services are seamlessly delivered to employees. The individuals selected to fill these roles oversee a variety of tasks, such as leading project teams, being out front of cyclical employee lifecycle experience, and monitoring progress.
The Service Delivery Manager plays a vital role in fostering the client experience by ensuring the smooth delivery of superior services that meet and exceed employee and manager expectations. One of the key responsibilities is to ensure that service delivery and service support processes are on track for the consistent delivery of an elevated level of the employee\xe2\x80\x99s experience in an effective and cost-efficient manner.
The individuals filling this role will participate in weekly, monthly, and quarterly meetings with stakeholders providing the stakeholders with accurate reports regarding performance of the service delivery. The Service Delivery Manager will lead the Service Delivery Specialist to identify process advancements and technology opportunities to enhance service delivery and client satisfaction.
Job Specifications:
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.