Job Description

Job Title:

Service BDC Agent

Pay Range:

$35,000-$50,000 per year (based on experience and performance)

Position Overview:

We are seeking a motivated and customer-focused

Service BDC Agent

to join our growing team. This role is essential to delivering an excellent customer experience by managing inbound and outbound service communications, scheduling appointments, and supporting our service department's daily operations.

Key Responsibilities:

Handle inbound and outbound calls, texts, and emails with professionalism and efficiency Schedule service appointments and follow up with customers as needed Maintain accurate customer information in dealership systems Provide a positive, friendly, and solution-oriented experience for every customer Make outbound calls to develop new business Work closely with the service team to support departmental goals

Qualifications:

Strong customer service skills with a positive, professional attitude Self-starter who can work independently and stay focused throughout the day Ability to sit and work at a computer for extended periods of time Team player who collaborates well with others Reliable attendance and dependable transportation Ability to pass a drug screen, background check, and Motor Vehicle Record (MVR) check

What We Offer:

Competitive pay with performance-based opportunities Great benefits package, including

401(k) with company match

A supportive, team-oriented work environment Opportunities for growth within a rapidly expanding department New General Manager and a strong leadership team committed to success

If you're customer-focused, dependable, and ready to be part of a growing team, we encourage you to apply.

Strong customer service skills with a positive, professional attitude Self-starter who can work independently and stay focused throughout the day Ability to sit and work at a computer for extended periods of time Team player who collaborates well with others Reliable attendance and dependable transportation * Ability to pass a drug screen, background check, and Motor Vehicle Record (MVR) check