Job Description

Martin Honda Kia Mazda is the Number One Volume Dealer in Delaware. We currently have a position open in our Service Department for an Appointment Coordinator.

The Appointment Coordinator is directly involved in booking and coordinating customer service appointments.

Job Responsibilities:

Schedules service appointments by phone, in person, or via email Works with the Service Department when booking and following up with appointments Provides guests with vehicle status information when needed Responds to guests concerns via phone, in person, or email Directs telephone calls to the appropriate parties, as necessary, informing customers of open recalls Customer callbacks after the visit Cashing out service customers Communicates with callers in a professional, friendly, and efficient manner Performs other administrative duties, as assigned Maintains assigned workspace in an organized and clean manner Maintains a professional appearance at all times
Job Requirements

A high school diploma or equivalent desired Ability to read and comprehend instructions and information in the English language; work well with the public Some computer skills, experience with CRMs and/or DMSs helpful but not required Automotive experience is helpful but not required
Out Dealership's Commitment To You:

Full Benefits Package 401(k) 5 Day Work Week High Customer Satisfaction For Both Sales & Service! A Professional And Respectful Work Environment
Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Education:

High school or equivalent (Preferred)
Experience:

Customer Support & Client Services Occupations: 1 year (Preferred)
Work Location: In person