Job Description

Summary
The Opportunity Hyatt seeks an enthusiastic Senior Manager to join our World of Hyatt loyalty team. In this role, you will be collaborating closely with the broader loyalty and Inclusive Collection teams, where you\xe2\x80\x99ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world\'s best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what\xe2\x80\x99s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care for Our People Our purpose sets us apart\xe2\x80\x94to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We\xe2\x80\x99re proud to have earned a place on Fortune\xe2\x80\x99s prestigious 100 Best Companies to Work For\xc2\xae list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We\xe2\x80\x99re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedule and location

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board\xe2\x80\x94from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. You are personable, detail-oriented, and organized.
The Role The Senior Manager, Loyalty Inclusive Collection is responsible for effectively driving program goals and brand preference within the Inclusive Collection portfolio globally. Collaborating with the loyalty and commercial teams, the Senior Manager will develop and deliver tools, resources, and content to increase program contribution for this fast-growing segment of Hyatt\xe2\x80\x99s portfolio recognizing the unique needs of this operational model. Listening, strategic thinking, and cross-functional project management are critical to the success of this role.

• Serve as a loyalty resource for Inclusive Collection \xe2\x80\x98single-point-of contact\xe2\x80\x99 for each operator/owner \xe2\x80\x93 driving loyalty compliance and adoption across key stakeholders. Representing a portfolio of +100 hotels globally.

• Responsible for driving Inclusive Collection Enrollment Success Rate goals globally \xe2\x80\x93 championing the value of joining the program, simplistic tools, and operations engagement.

• Collaborate across global loyalty functions to communicate new programs and updates to Inclusive Collection hotels and ensure consistency across channels (both owned/managed and franchise hotels).

• Engages, inspires, and galvanizes the Inclusive Collection organization around loyalty program value through data-driven learning and sharing best practices.

• Solicit feedback and uncover the needs of operators and hotel leadership - partnering with internal stakeholders to deliver more value & resources.

• Partner across ALG teams to identify and support business opportunities designed to increase program value to members (i.e. UVC, AmStar, ALG Vacations).

• Partner with Loyalty Analytics and BI team to develop data-driven approaches to measure behaviors that will lead to goal achievement.

• Develop materials for executive leadership presentations (BOD, Owner\xe2\x80\x99s meetings, OAC newsletter, etc.) and represent the program in leadership discussions/ presentations.

• Support Directors in all identified member initiatives across functional areas in the broader Inclusive Collection organization.

• Demonstrate a commitment to Hyatt\xe2\x80\x99s core values and behaviors to build.

• Opportunities to participate in Hyatt\xe2\x80\x99s Diversity & Inclusion activities.

Qualifications
Experience Required:

• 6-8 years of management, marketing, and leadership experience

• Proven analytical ability and critical thinking skills, comfort with basic Excel-based modeling.

• Creative/innovative approach to problem-solving.

• History of delivering results and implementing change

• Proven ability to collaborate across a highly matrixed organization (relationship-building and leadership skills; ability to lead through influence rather than demands)

• Strong project management and organizational skills, with an ability to multi-task

• Excellent communication skills - writing and presentation skills, experience communicating with senior executives a plus

Experience Preferred:

• Fluent in both English and Spanish

• Previous multiple hotel/brand experience a plus

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you: Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We\xe2\x80\x99d love to consider your unique experiences and how you could make Hyatt even better.