Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.

The Role
As a Sr Manager Fiber Market Lead at Lumen, you will be part of our nationwide focus on fiber investment. We are looking for leaders to drive all aspects of our growth, including investment strategy, customer experience, local marketing and sales, operational alignment and brand awareness.

Candidates must live in Minnesota to be considered.

Special note about this role:

This is a Field Marketing role, and most of your time will be spent out in the Field in Minnesota.

This is NOT a 100% Work from Home role. Any tasks or duties that need to be performed other than Field assignments, can be done from home, and that is the extent of the Work from Home possibilities for this job.

The Main Responsibilities

• Coordinate across Lumen\'s internal planning, engineering, construction, public policy / PR, marketing, sales, product, and finance departments on fiber strategy, investment details and implementation
• Manage team of three managers responsible for project management, customer experience, sales, retention and marketing, as well as indirectly influencing the activities of other local resources.
• Develop tactic to acquire new customers and retain existing customers on our existing and newly deployed fiber assets
• Oversee the execution of capital expenditures between $15-$50M annually and the fiber enablement of between 25-100k households per year across brownfield and greenfield investments
• Managing a local expense budget for local sales, marketing, retention and community / partnership investment
• Assemble playbooks that detail the ownership, timelines & success metrics and execution hand offs
• Communicate success metrics and overall investment progress
• Evaluate and improve all aspects of the customer experience
• Conduct regular calls to update progress, log issues and identify gaps
• Distribute regular communications on results, business case metrics and other insights
• Develop integrated program plans that account for multiple project deliverables and proactively identify critical impediments to meeting project objectives.
• Conduct regular team meetings to enhance teamwork and communicate overall construction, sales, customer service and operational updates
• Coordinate projects and programs across multiple business groups to ensure timely delivery of objectives.
• Evaluate Lumen\'s ability to deliver new products, services and technologies within budgetary and scheduling guidelines.

What We Look For in a Candidate

• Bachelor\'s Degree in a related field (Business, Communications, or similar) or equivalent work experience
• Thorough understanding of residential broadband, voice and video service solutions, with deep understand of fiber and copper broadband service and technologies
• Detailed understanding of the telecommunications industry, emerging trends, and the various functional disciplines within the company
• Five to seven years advanced project management experience
• Experience driving improved customer experience
• Experience leading high-performance teams and achieving strong employee engagement scores
• Demonstrated professionalism and ability to work independently with minimal supervision
• Ability to identify trends, assess knowledge gaps and communicate recommendations for improvement to a leadership audience
• Strength in creating and delivering consulting-level project plans and presentations
• Action-oriented and creative thinker who can focus on detailed implementation and execution
• Outstanding organization and time management skills; a proven ability to manage multiple initiatives independently in a dynamic environment
• Ability to effectively operate within diverse and cross-functional groups
• Ability to travel when needed
• M.B.A Preferred

What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 325536

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\'s included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 100440

Salary Max : 223680

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 100440

Salary Max : 223680

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job\'s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Lumen Technologies