Job Description

If you are located within Eastern OR Central Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. At UnitedHealthcare , we\xe2\x80\x99re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life\xe2\x80\x99s best work. SM
Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life\xe2\x80\x99s best work. SM If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we\'re building a high - performance structure that works better for more people in more ways. This position is full - time (40 hours / week). Employees are required to work our normal business hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime based on business need. Training will be conducted virtually from your home. *All Telecommuters will be required to adhere to UnitedHealth Group\xe2\x80\x99s Telecommuter Policy. Primary Responsibilities:

• Loading new member or group data into the enrollment database & update the database with changes
• Responding to member eligibility or group questions & verify enrollment status
• Working with various types of member correspondence
• Reconciling eligibility discrepancies, analyzing transactional data, & submitting retroactive eligibility changes
• Inventory control of member and group transactions
• Working with underwriters and brokers and do the full enrollment process from inquiries to quotes
• Work is frequently completed without established procedures
• Works independently
• May act as a resource for others
• May coordinate others activities

You\xe2\x80\x99ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED (or higher) OR 10+ years of equivalent working experience
• 2+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• Moderate proficiency with using Windows personal computer applications (ability to learn new and complex computer system applications)
• Ability to work any shift between the hours of 8:00 AM - 5:00 PM including the flexibility to work occasional overtime based on business need

Telecommuting Requirements:

• Reside within Eastern OR Central Time Zone
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to navigate a computer while on the phone
• Ability to multi - task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Ability to remain focused and productive each day though tasks may be repetitive

Careers with UnitedHealthcare. Work with a Fortune 5 organization that\xe2\x80\x99s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none. Connecticut, New York, or Rhode Island Residents Only: The salary range for California / New York / Rhode Island residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you\xe2\x80\x99ll find a far-reaching choice of benefits and incentives. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone\xe2\x80\x93of every race, gender, sexuality, age, location and income\xe2\x80\x93deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes \xe2\x80\x94 an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW