Job Description

Why Mayo Clinic

Mayo Clinic has been ranked the #1 hospital in the nation by U.S. News & World Report, as well as #1 in more specialties than any other care provider. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans \xe2\x80\x93 to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You\xe2\x80\x99ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.


Responsibilities
The Content Operations Analyst understands, develops, optimizes, and supports both business and technical needs the enterprise content supply chain at Mayo Clinic. A strong communication and collaboration background and experience with and around the end-to-end content lifecycle (plan, author, review, model, manage, translate, deliver, and support) allows Content Operations to analyze problems and propose development opportunities and alternatives for improvement to the modular structure and interrelationships of enterprise content assets to achieve business objectives, including componentization, efficient content reuse, governance and compliance (e.g., readability, regulatory), shortening time to commercial market, supporting content variants, scaling content development, optimization for personalization at scale, and facilitating omni-channel delivery formats/standards to internal and external end points. Strong knowledge around content practices, Content Management System principles, metamodeling, domain management, and translation are critical to support the end-to-end content supply chain. The Content Operations Analyst directly supports the Content Engineer through analysis and synthesis of business and technical requirements. This role must have a strong understanding of people, process, and technology in order to support the needs of editorial and content creators as well as the needs of the IT and technical delivery channels. Works closely with the Content Engineer to support, and improve content structure and semantics (models), content creation and management, content assembly and delivery, and translation processes based on content strategy, structured-content best practices, input from business requirements, experts, and technical requirements. The content operation analyst interacts with the content engineer, digital production and IT teams to represent content structure, content formats within content repositories, and conversion and transformation of content directed to digital and print targets.
This position is a limited tenure position with an estimated end date of two years from hire.
Qualifications
Qualifications: Bachelor\xe2\x80\x99s degree in communications, journalism, English, information architecture or related field. Minimum 5 years of professional experience in a high-profile role overseeing content structure within a large-scale and complex digital and print publishing operation. Demonstrable experience contributing to commercial-ready content aligned to standards-compliant HTML or XML. Proven technical acumen and experience with structured authoring tools, and componentized content management systems. Experience managing with semantic-services, cloud-services and API technology.
Experience providing or managing structural content solutions for diverse content formats, including but not limited to text, video, audio, images, algorithms. Experience with end-to-end publishing workflows and associated systems spanning authoring, content management, content delivery, and end-user content consumption. Experience moving fluidly between analyzing high-level content strategy requirements and detailed hands-on content development and support tasks that improve the content creator experience. Experience with research methodologies, and ability to use data-informed insights by synthesizing business requirements and research. Strong communication skills that help you understand, Influence, and develop the best solution to meet the needs of both the content creators as well as the technical development, management, and support of the content supply chain. You will also need strong communication to build working relationships with coworkers who specialize in different disciplines, to help bridge the gap between business and technology. Experience with managing content and content management systems, optimally experience working in a componentized content management system. Experience supporting content in multiple languages and locales.
Experience with markup languages such as HTML5, XML, and DITA XML, and presentation standards such as CSS and JavaScript. Additional Qualifications: Master\xe2\x80\x99s degree in related field. Experience transitioning content creation and publishing operations to a defined structured-authoring standard and experience with DITA. Experience with evidence-based health and wellness content targeting segmented audiences (e.g., consumer, patient, professional). Experience with change management Experience with multi-lingual content operations. Experience with conversational artificial intelligence (AI) agents and applications. Experience with digital, print, and Creative ops tooling (Adobe Creative Cloud). Experience with software development practices, DevOps standards, and agile development practices. Familiarity with software development languages (Java, C#).
Familiarity with scripting languages (JavaScript, Ant, Python, Groovy). Familiarity with health informatics, business analytics, and Electronic Health Records.
Exemption Status

Exempt

Compensation Detail

$95,160 - $142,875 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Monday - Friday daytime hours. This position is 100% remote; can work from anywhere in the U.S.

Weekend Schedule

N/A

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.



Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


Recruiter

Stephanie Brackey

Department Title

Health Education & Content Srv