Job Description

About our Community

Millions of people of all ages use Notability everyday to capture and review information, bring ideas to life and go paperless. Notability is used by a strikingly wide spectrum of people, from kindergarteners learning to write, to medical students studying for their board exams, to industrial painters on site visits, to lawyers taking depositions. To offer just a few more examples, it\'s also used by artists, businesspeople, coaches, knitters, journalists, musicians, pastors, scientists, movie producers, and everyday people with big ideas. We have a vibrant online community of passionate users who share their notes, ideas, thoughts and creations with each other.

Your Role

Be the voice of Notability by engaging with our communities daily, develop strong relationships with users and influencers and share what you learn with the team to improve the product. In short, you will become a reliable brand ambassador, trusted by our growing community.

Your responsibilities

• Engage customers across digital channels to increase brand loyalty and grow authentic connections with our audiences.
• Listen, respond to comments, nurture online forums and communities, to help us connect with our customers, and yet-to-be customers, at a deeper level.
• Seek influencers input, and develop relationships beneficial to Notability and our team.
• Delight the Notability community by addressing problems, resolving them, and simply giving them a reliable, authentic person with whom to interact.
• Find and engage with influencers of all sizes, with the goal to get them passionate, by collecting feedback and identifying pain points so we can better target development efforts to meet their needs.
• Shape Notability\'s presence on established and emerging social channels to grow our audience, drive engagement and build brand awareness.
• Identify and develop new communication channels like Discord or Slack, meetings with employees, sending surveys, etc.
• As a community manager, all your messaging, content, and crisis management across networks should be prompt, consistent with our brand, and authentic, to create a loyal and delighted community.
• Collaborate across the company to stay current and to learn what to communicate to our users.
• Develop a deep understanding of our mission and values, our products, roadmaps, and history.
  

Qualifications

• You love being authentic, and have excellent verbal and written skills.
• You are curious and an empathetic problem solver.
• You have 4+ years experience building on line communities, in customer support, or marketing.
• You are social media savvy.
• You are adaptable, and can maintain and control your emotions.
• You have the ability to create content and to work with others to create it.
• You have working knowledge of community management tools.

Working at Ginger Labs

How we work Each member of our team contributes to all parts of our products. We trust each other to make decisions independently while also considering our common goals and values. We share ideas openly, and we collaborate across disciplines to ensure that our decisions make sense from all perspectives. When We Work We keep work and life balanced. We set our schedules based on our excitement to solve a problem, and we trust each other to get things done. We work from home when it will help, and we have an \xe2\x80\x9cas long as you get your work done\xe2\x80\x9d vacation policy. Where We Work We work in downtown SF near Market Street, just a short walk from two BART/Muni stations. Our open-plan office has height-adjustable desks to help us stay limber, a trio of rooms for small group meetings or individual work, and a shuffleboard table to help us stay coordinated (or to enjoy during happy hour :).
Remote Work This position will be in-office for 1-2 days per week with flexibility for remote work for the remainder of the time. Benefits

• Competitive compensation in form of base salary, bonuses and profit sharing
• Comprehensive healthcare fully covered for you and your family
• Flexible work and vacation schedules
• 401k with matching contributions
• Matching gifts to non-profits
• Public transit reimbursement
• Home workstation reimbursement
• ISP reimbursement
• Monthly phone bill reimbursement