Job Description

Purpose of Position:

The candidate will share responsibility for the operational support of our network and telecommunications infrastructure \xe2\x80\x93 Local Area Networks (LANs), Wide Area Networks (WANs), including both wired and wireless, intranets, and interfaces to the web. You must possess the proper skills to ensure that all aspects of the corporate network are functioning properly. You will need to possess and display the appropriate demeanor in any situation and be able to properly communicate with the IT Team and all other associates and vendors involved with an IT issue or initiative. The security aspect of the job will require the implementation and maintenance of proper access control policies, including issuing credentials (ids), enforcing password policies and resetting passwords. Monitoring performance, identifying network optimization opportunities, and working closely with our SOC vendor.

Accountabilities:

• Ability to timely and effectively communicate with all parties involved in any IT initiative or issue.
• Build/set up networks by physically installing, connecting, and configuring equipment.
• Install and configure network software, including security software and protections.
• Set up access permissions, IDS, and policy management.
• Manage Vulnerabilities scans for all global systems.
• Manage IT assets - license maintenance; support contract maintenance; etc.
• Maintain network and communication hardware and software inventories
• Comply with all accepted change control procedures.
• Participate in troubleshooting network outages or performance issues.
• Support telecom equipment and other connected devices.
• Schedule the installation of firmware patches and updates to all network devices and software.
• Perform network security measures and monitor for threats.
• Managed scheduled back-ups.
• Administer access rights and permissions as required by the business.
• Assign network addresses and implement protocols
• Accountable for reporting to Management and completing tasks assigned in a timely & professional way.
• Accountable for managing the daily support requirements of the local business end users as necessary. This includes all hardware, software, networks
• Accountable for undertaking other tasks within the IT department as and where necessary as instructed by his superiors.
• Accountable for maintaining IT asset inventory, tracking warranties, and keeping spare equipment.
• Accountable for ensuring the security of all equipment and that all procedures being done on IT equipment are aligned with our policies and procedures. Work closely with our SOC partner.

Required:

• Associate Degree or equivalent experience with certifications in the related field.
• Minimum 5 years experience in related field
• Working knowledge of Windows operating systems and IT-related software\xe2\x80\x99s installation, implementation, and troubleshooting.
• Knowledge of DNS, DHCP, TCP/IP, and other networking concepts specific to Active Directory and group policy.
• Technical knowledge of networking concepts and their passive components.
• Knowledge of Installation and managing endpoint security.
• Support and troubleshoot Cisco switches, Firewalls, and routers
• Linux support

Preferred:

• Network + Security+

***Please note: This position does not qualify for relocation expenses. ***



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