Job Description

At Bayer we\'re visionaries, driven to solve the world\'s toughest challenges and striving for a world where ,Health for all, Hunger for none\' is no longer a dream, but a real possibility. We\'re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining \'impossible\'. There are so many reasons to join us. If you\'re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there\'s only one choice.

Seed Service Advisor

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Seed Service Advisor, are to:

• Be responsible for the Product Supply relationship with Retail, Seedsman and Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way;
• Analyze account history and build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account and Bayer business targets;
• Influence account behavior in support of Sales and Operational business plans including influence-to-take in non-optimal scenarios, adopting new processes, tools and systems;
• Implement continuous improvements in operational efficiency and customer experience;
• Provide value-added services that enhance the customer experience and induce loyalty;
• Utilize basic agronomic knowledge to support product upsell or substitutions;
• Be accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;
• Understand, advise and support accounts on product updates, marketing and operational programs;
• Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs;
• Understand the Region\'s supply needs and position partnering cross-functionally to optimize orders and product deliveries to meet marketing timing needs and Bayer business targets;
• Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
• Manage research, resolution, documentation and communication for complaints and errors;
• Collaborate with Customer Operations for resolution of transactional requests;
• Be responsible for identifying and delivering cross-functional solutions to achieve operational excellence for Brand Family and Regions while aligning with other regions for a consistent brand experience;
• Drive innovative approaches to gain efficiency, reduce resolution rates and elevate the customer experience.

WHO YOU ARE

Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• Bachelor\'s degree;
• At least five years of professional experience;
• Self-motivated, results oriented with a process improvements mind set able to work independently with minimal supervision;
• Works well in a team environment to achieve common goals;
• Excellent customer service and influencing skills with very strong written and verbal communication skills;
• High agility in a fast-paced environment will ability to effectively work in a matrix environment;
• Problem solving and decision-making ability based on data and analytical prowess;
• Customer focus, collaboration, negotiation, relationship and conflict management.

Preferred Qualifications:

• Bachelor\'s degree in Agriculture, Agronomy, Business, Marketing, Supply Chain Management or other business-related discipline;
• At least five years of professional experience in Customer Service, Commercial, Logistics, Operational or Agricultural fields.

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
IMPORTANT NOTE for POTENTIAL US CANDIDATES: Bayer expects its colleagues to be fully vaccinated against COVID-19. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer colleagues are also required to comply with state, local and customer requirements.
Location: United States : Missouri : Creve Coeur
Division: Crop Science
Reference Code: 790408
Contact Us
Email: hrop_usa@bayer.com

Bayer