Job Description

At QTC, the nation\xe2\x80\x99s largest provider of disability and occupational health examination services, we are PASSIONATE about our country\xe2\x80\x99s veterans, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Competitive compensation and quarterly bonuses
• Healthy work/life balance
• Tuition reimbursement
• A 50% company match of your pre- and post-tax 401K contributions up to 6% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days/year), as well as 9 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

Pay Range:

$22-23/hr

Job Summary
The Scheduling Coordinator supports QTC\xe2\x80\x99s clinic operations nationwide through effective schedule review, management and communication of provider schedules. Supports clinical operations and providers by maintaining, utilizing and maximizing electronic scheduling software.

Essential Duties and Responsibilities

• Provides consistent and effective communication with providers and operational teams
• Effectively utilize reports and tools to communicate provider schedules and escalate information and trends to operational teams
• Coordinates with regional manager for scheduling requirements
• Responsible for building and adjusting provider schedules in electronic scheduling tools
• Actively monitors providers schedules for complete utilization
• Effective management of electronic confirmation systems in order to meeting provider needs and organizational goals (e.g., eMessenger, When I Work, ACD, CRM, etc.)
• Prioritize provider requests as it relates to schedules
• Perform other duties and responsibilities as assigned

Competencies:

• Excellent communication skills, both verbal and written
• Proficient knowledge of computer applications (e.g., MS Office Suite, Electronic Scheduling, etc.)
• Ability to learn new software quickly
• Ability to follow and adhere to standardized workflow on a daily basis
• Ability to effectively communicate with providers of all specialties
• Exceptional customer service principles and practices to both internal and external customers
• Excellent data entry and typing skills
• Skilled in multi-tasking while managing multiple priorities
• Able to work various shifts and hours to cover multiple time zones
• Knowledge of administrative and clerical processes
• Ability to work as a team member as well as individually

Education and/or Experience: (includes certificate & licenses)

• High School diploma, or equivalent (GED)
• 3 to 5 years\' experience as a medical scheduler, preferably in a fast paced healthcare setting
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This position has multiple levels; candidates will be \xe2\x80\x9cleveled in\xe2\x80\x9d based on years of experience at time of hire\xe2\x80\x9d.

This job description supersedes all prior job descriptions and is intended to describe the general content and
essential requirements for the position listed above. It is not to be construed as an exhaustive statement of
requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Experience Required

• 3 - 5 years: Experience as a medical scheduler, preferably in a fast paced healthcare setting

Education Required

• High School Diploma or better

Preferred

• GED or better

Skills Required

• Professionalism
• Computer Literacy
• Communication
• Electronic Medical Records
• Medical Terminology

Behaviors Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations Required

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor\xe2\x80\x99s legal duty to furnish information. 41 CFR 60-1.35(c)

QTC Management