Job Description

RESPONSIBILITIES: The Scheduler s primarily responsibilities are answering incoming calls in a polite, professional, and efficient manner. The Scheduler will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Scheduling office appointments as well as taking accurate phone messages. Making reminder calls to patients per office protocol. Taking accurate Rx refill requests and sending them through the appropriate electronic medical record to provider pools, ensure referrals are in the system for upcoming appointments and flag offices for patients coming with high balances. Distributes new patient packets, scanning documents, working workqueue or worklists and recommending workflow efficiencies to improve the patient experience. Provides patients with information on physicians, directions to locations and educational materials. Answer patients or physicians questions to the best of their ability. Interviews callers to obtain full understanding of what information is being requested. Provide high quality customer service on every call. Promote teamwork and comradery. Responsible for satisfying the customer and maintaining the image of Newark Beth Israel Medical Center. This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task

• Answers incoming telephone calls at a rate of greater than 80 per day,
• Critical thinking used to manage each call appropriately,
• Communicates with all patients in a clear, professional and courteous manner,
• Collects demographic and insurance information from all patients,
• Uses department electronic medical record to schedule all patients according to office protocol and physician preference with a minimum of 96 percent accuracy,
• Uses department electronic medical record to take clear, accurate telephone messages, and submit Prescription requests according to office protocol,
• Triages incoming telephone calls and transfers calls efficiently and according to office protocol when necessary,
• Completes other departmental duties as assigned and measured by agreed upon outcomes,
• Maintains a working knowledge of sub specialties in the department,
• Continuously demonstrates working knowledge of medical terminology

Additional Information:
First established in 1901, Newark Beth Israel Medical Center is a 665-bed quaternary care, teaching hospital that provides comprehensive health care for the region. Staffed with more than 800 physicians, 3200 employees, and 150 volunteers, our hospital is ready to provide you and your family with the quality care you need. At Newark Beth Israel Medical Center, we are committed to quality and excellence in patient care. Our goal is to exceed your expectations and to provide you with an environment that is conducive to healing and promotes patient safety. The Newark Beth Israel Medical Center management and staff abide by the philosophy that all patients are to be treated with respect, dignity, and sensitivity. The Children s Hospital of New Jersey provides comprehensive inpatient and outpatient pediatric services that include a pediatric intensive care unit, pediatric emergency department, Valerie Fund Children s Center for Cancer and Blood Disorders, and a neonatal ICU with New Jersey s only ECMO unit. The pediatric staff pharmacist works in the decentralized pharmacy satellite and provides collaborative pharmaceutical care to the Children s Hospital of New Jersey including NICU and PICU, and the emergency department. We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans
• 401 (k)
• Vacation/Personal/Holiday/Sick Time Off
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts

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