Job Description

Job Responsibilities:

Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP. Conduct Site Tours when needed in a pleasant and professional manner. Display a high level of integrity and professionalism at all times when dealing with guests and employees. Maintain accurate Group Rooms Inventory for all blocks. Ensure the accuracy of group rooms from creation to departure, to provide accurate billing for group rooms. Be the main point of contact at the hotel for Group Clients; assisting with Group Block changes, Rooming Lists, Billing, Deposits, Payments, etc. Generate and distribute Group Resumes prior to group's arrival to all department heads with necessary group information. Conduct Site Tours when needed in a pleasant and professional manner. Proficient in entering Group Rooming Lists into the hotel's PMS system (Opera Cloud). Be the department's communications hub, ensuring the flow of messages and info within the department and externally between hotel departments, customers and vendors. Generate and assist with VIP Reservations for top VIP Clients, when requested by Sales Directors or General Manager. Manage all Sales Office Supplies and maintain accurate inventory of supplies. Welcome callers and visitors graciously in a professional manner and handle requests promptly. Coordinate and assist with customer events. sales appointments, site visit preparation and ability to stand-in on behalf of Sales Directors. To perform duties in a timely manner: general correspondence within 24 hours, projects within the specified deadline. Ability to maintain all sales files in accordance with established procedures and standards. Maintain the Sales Office in a neat and orderly manner Organizes in-house deliveries for Welcome Amenities & note cards/letters, or any special instructions, etc. as needed and as requested per clients. Additional tasks include assisting with marketing tasks, client events, and solicitation projects.

Qualifications:

High School graduate or G.E.D. equivalent. Experience with Group Sales computer systems (Opera Sales & Catering) Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time. Negotiation skills is a plus Self-starter results-oriented team player and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic evolving environment

Benefits:

401(k) (after 1 year of employment


Health, Dental, Vision insurance and more!


Paid time off


Sick-Pay (up to 72 hours per calendar year)



Schedule:


Primarily business hours


Weekend & Evening availability when needed

Our post-offer background check process includes a background check

REQUIREMENTS

----------------

3 years in hotel reservations role in a hotel 1 year Sales Experience Ability to commute to Santa Monica Knowledge of Outlook MS Word and Excel required Knowledge of Hotel Reservations Management in PMS (Opera Cloud) required Regular and on-time attendance is crucial


Surrounded by vibrant city and ocean vistas, Huntley Santa Monica Beach hotel is an icon. With a calm residential vibe, our luxury hotel in Santa Monica sits by the beach and blends breezy Southern California surroundings with modern decor and playful style. The Huntley Hotel offers easy access to Santa Monica's acclaimed beaches, The Santa Monica Pier, and the Third Street Promenade. The hotel features 204 sophisticated rooms including 16 spacious suites designed by the innovative Thomas Schoos. Coveted amenities include rooftop dining at The Penthouse restaurant and lounge, 24-hour concierge service, and a modern fitness center. We are also a preferred meeting and intimate wedding destination with venues overlooking the brilliant oceanfront.