Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT \xe2\x80\x8b Check out more about life at ADT here. This position is work on Why Choose ADT? At ADT it\xe2\x80\x99s more than a job, it\xe2\x80\x99s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you\xe2\x80\x99re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Major Responsibilities We are hiring for our Account Management department as a Retention Specialist in Wichita, KS. This is a remote position but Classroom and On the Job Training will be on site in Wichita, KS. In Account Management, our pursuit to make things right is the driving force behind our customer loyalty. We are the customer\xe2\x80\x99s champion \xe2\x80\x93 the architect who builds a bridge between what the customer wants, and the value we have to offer through an array of ADT products, led by a mission to protect lives, hopes, dreams, and futures. A day in the life of a Retention Agent looks like this: \xc2\xb7 Answering incoming calls about our products and services with existing customers \xc2\xb7 Retaining ADT customers by problem solving, deescalating customer issues and resolving account issues. \xc2\xb7 Reviewing all contracts for accuracy while enhancing the department\xe2\x80\x99s ability to maximize profitability and resolution. \xc2\xb7 The ability to work independently to find the best solution. \xc2\xb7 Has the ability to persuade and upsell. We\xe2\x80\x99re looking for someone with these skills: \xc2\xb7 Experience in Sales and/or Retention \xc2\xb7 Effective communication skills that help deescalate customer calls while problem solving \xc2\xb7 The ability to work with multiple screens and programs open to help resolve customer issues \xc2\xb7 Be able to interpret contracts and communicate terms and conditions \xc2\xb7 Perform quick calculations Schedule \xc2\xb7 Our department is closed on weekends, allowing our employees to receive every weekend off, no matter the shift. Job Requirements \xc2\xb7 \xc2\xb7 Designated place to work from home \xc2\xb7 High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC \xc2\xb7 At least 25mbps to of internet to download and 15mbps to upload When you commit to us\xe2\x80\x94we commit to you. Our employees receive a comprehensive, full benefits package that includes: \xc2\xb7 Paid Training \xc2\xb7 Full benefits on the 1st of the month after 31 days of employment \xc2\xb7 Casual, yet energetic and engaging work environments \xc2\xb7 Medical, Dental, Vision, 401(k) with employer matching \xc2\xb7 Paid vacation time (We all need to recharge) \xc2\xb7 Tuition reimbursement, employee referral bonuses \xc2\xb7 A culture of coaching, development and career growth opportunities Knowledge, Skills and Abilities: We\xe2\x80\x99re looking for someone with results they are proud of like: \xc2\xb7 High school diploma, GED, college degree or some college experience \xc2\xb7 At least Two (2) years customer retention experience \xc2\xb7 At least Two (2) years sales experience \xc2\xb7 Technical aptitude, problem solving skills, computer proficiency Pay and Benefits Disclosure: The pay range for this role is $17.00 \xe2\x80\x93 $20.00 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. Job Type: Full-time Pay: $17.00 - $20.00 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Remote

Ability to commute/relocate:

• Wichita, KS 67226: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Wichita, KS 67226

• Health insurance