Job Description

Req ID: UAA00646 Description Summary The Retail Supervisor position is responsible for supervising employees engaged in serving food and beverage in a university setting. Essential Duties and Responsibilities \xc2\xa7 Administers, supervises, and directs ongoing business activity for multiple retail outlets. \xc2\xa7 Implements an organized system of supervision and formal operating procedures. \xc2\xa7 Maintains excellent customer service standards with a focus on continuous improvement. \xc2\xa7 Sustains a friendly, approachable demeanor and handles guest concerns and complaints quickly while increasing retention. \xc2\xa7 Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated. \xc2\xa7 Makes sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood. \xc2\xa7 Develops, updates, and implements training materials and programs in a variety of areas to include customer service, food preparation, cash handling, equipment usage, food safety/sanitation, physical safety, etc. \xc2\xa7 Implements and oversees food sanitation programs, including the HACCP (Hazard Analysis Critical Control Points) Program. \xc2\xa7 Ensures that all Food Safety Standards, food HACCP Logs, Calibration Logs, Sanitation Logs, and Freezer Refrigerator Logs are maintained daily. \xc2\xa7 Is accountable for the delivery of high-quality food and beverages as well as ensuring all activities and operations comply with applicable internal and external regulations. \xc2\xa7 Assigns and coordinates work of employees in food and beverage to promote efficiency of operations; planning, assigning, and directing work. \xc2\xa7 Assists Retail Manager in supporting all Retail operations. \xc2\xa7 Supervises serving of meals and beverages. \xc2\xa7 Oversight of correct portion control. \xc2\xa7 Supports an active safety program. \xc2\xa7 Manages the POS system and provides training to new hires. \xc2\xa7 Responsible for ordering supplies, stowage, maintaining control, and weekly inventories. \xc2\xa7 Assists Retail Manager with sales tracking, tracking waste, and cost controls. \xc2\xa7 Assists in handling of cash, counting daily tills, making change, bank deposits, and bank orders. \xc2\xa7 Assists with interviewing, hiring, and training employees. \xc2\xa7 Holds employees accountable to department\xe2\x80\x99s policies and procedures. \xc2\xa7 Appraising performance; rewarding and disciplining employees \xc2\xa7 Addressing complaints and resolving problems. \xc2\xa7 Actively supports and participates in performance improvement activities. \xc2\xa7 Must have personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity. \xc2\xa7 Personal drive and energy a liking of challenges and opportunities to innovate. \xc2\xa7 Ability to work independently and complete assignments in a timely manner. \xc2\xa7 Assists coworkers during staffing shortages. \xc2\xa7 Other related duties may also be assigned. Qualifications Minimum Requirements \xc2\xa7 High School Diploma or GED equivalent. \xc2\xa7 Alaska Food Workers Card or ServSafe Certification, offer contingent on obtaining within 30 days. \xc2\xa7 At least two (2) years of related work experience with significant supervisory responsibilities. \xc2\xa7 One (1) year of work experience as barista. \xc2\xa7 A valid Driver\xe2\x80\x99s License and an acceptable driving record for the past three (3) years to be eligible under NMS\xe2\x80\x99 vehicle insurance policy. \xc2\xa7 Must be fluent in speaking, reading, and writing English. \xc2\xa7 Must have computer literacy including competence in Microsoft applications and web-based applications. \xc2\xa7 Must be able to perform each of the essential duties listed above with a professional degree of competency. \xc2\xa7 Must have proven success at managing multiple tasks, projects, and subordinates. \xc2\xa7 Must understand profit attainment and profit growth. \xc2\xa7 Strong ability to lead, build diverse teams and oversee training. Preferred Requirements \xc2\xa7 At least two (2) years of formal post-secondary training in the hospitality field. \xc2\xa7 Previous work experience in managing Campus Dining or Food Service Cafeteria operations. Working Conditions and Physical Requirements Weather: Indoors and Outdoors, frequently exposed to outdoor weather conditions. Noise level: Moderate to Loud. Description of environment: Environment will vary based on the facility assigned to. Physical requirements: Employee is required to lift and/or move up to 50 lbs. Frequently to constantly required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift. Competencies NMS Core Values Safety guides our behavior. Honesty and integrity govern our activities. Commitments made will be fulfilled. All individuals are treated with dignity and respect. The environment will be protected and sustained. Organization: Food and Facilities Management Job: Food Preparation & Service Primary Location: US-AK-Anchorage Shift: Day Job NMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran protected status or any other characteristic protected by applicable law.