Job Description

Mission Contribution:

Drive Goodwill's mission by fostering relationships with donors and customers and maximizing store operations. Through careful stewardship of donated goods and a commitment to exceptional service, you contribute directly to funding Goodwill's employment and training programs, helping individuals overcome barriers to employment.

Primary Functions:

Under the direct supervision of the Retail Manager, the Floor Associate is responsible for assisting customers and co-workers adding and pulling merchandise to the sales floor, as needed.

Essential Functions:

Provide superior customer service by assisting customers in locating and purchasing goods; Operate cash register, ring customer sales, provide accurate change; Display merchandise in an eye-catching and pleasing manner and assure that old goods are removed on a scheduled weekly rotation; Place items on sales floor and maintain a tidy appearance of sales racks Maintain cleanliness and order in the store; Understand and perform all procedures necessary to meet or exceed the weekly sales and production quota for the store. Maintain an acceptable attendance and punctuality record; Participate in staff meetings and training, as required; Follow all safety procedures; Report accidents/injuries and safety concerns to the appropriate leadership staff; Adhere to two-hour floor check lists as assigned by leadership; Comply with Goodwill's policies and procedures, including performing assigned duties within the framework of our Guiding Principles. Adhere to dress code Perform other duties as assigned. Loss prevention

Competencies:

Clear Communication
Handling Multiple Tasks

World Class Customer Service
Understanding Diverse Needs
Good Judgment and Discretion
Protecting the Brand*

Requirements:

Must be able to use a cash register, calculator, credit card processing machine correctly and make change accurately;

Good work ethic;

Must be able to demonstrate good judgment in recognizing items appropriate for sale;

Able to follow instructions and comply with policies and procedures;

Able to work with minimal supervision;

Willingness to mentor and train co-workers;

Cross train in production and sale of goods, as requested.

Must be available to work a flexible schedule, including weekends and holidays;

Able to maintain good relationships with co-workers;

Adhere to two-hour floor check lists as assigned by leadership;

Demonstrate ability to safely operate necessary equipment

Must have reliable transportation;

Flexibility and willingness to learn.

Qualifications:

Prior experience in a retail environment preferred.

High School diploma or equivalent preferred.

Physical Requirements:

While performing this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, push, pull, kneel, crouch or crawl. Most activities involve repetitive upper body movement and bending.

The employee must regularly lift and/or move up to 25 pounds (unless otherwise restricted).

Must have good hand-eye coordination. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Typical Work Environment:

While performing this job, the employee is exposed to weather conditions prevalent at the time, but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate;

While performing this job, the employee may be exposed to some hazardous waste dust and dirt;

Will possibly be working alongside and training best practices with others with social, mental, and emotional disabilities.


MUST BE ABLE TO WORK EVENINGS AND WEEKENDS.