Job Description

Job Summary

The Bilingual Resident Services Coordinator provides services to a diverse group of older adults, including formerly homeless seniors and those with various mental health and substance use histories, living at TransBay Block 2 West, a 150-unit senior supportive housing site in San Francisco's developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals' quality of life. This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents; and supports residents around housing stabilization needs.

Status:

Full-time, Nonexempt

Location:

Chinatown neighborhood, San Francisco

Hours:

Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends

Salary:

$30.26 - $31.85 per hour; Comprehensive benefits

The Organization

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers Collaborate with onsite staff, other CCDC departments, and city funders Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property Provide technical assistance, staffing support and translation services to all resident groups Support residents facing housing stability issues including applying for rental assistance. Work on other resident services projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication Administer and manage community roof garden Gather, track and provide information for city mandated reporting

What You Bring:

Case Management/ Information and Referral/Housing Education:

Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable Develop on-going cooperative network of government and social service agencies Serve as an advocate and liaison for residents with service agencies and/or property management Work in partnership with residents on their rights and responsibilities as tenants
Resident Community Building:Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills Provide mediation between residents when needed Support resident leadership and empowerment through resident volunteerism or existing resident groups Work with property staff and residents to develop and implement activities and systems that promote safety and security Educate and/or link residents to community/neighborhood projects that impact their quality of life Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
Administrative:Track resident services data in multiple databases on a regular basis Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork Provide information for and/or assist with writing grant applications Conduct resident surveys to measure programs Create monthly calendar of events and activities, and produce outreach flyers Assist in recruiting and supervising volunteers Assist Resident Services team and at organization events Attend meetings and trainings
Other:Represent organization to residents and community agencies Contribute to a safe and pleasant work environment Follow policies and procedures, including safe work practices Other duties as assigned

Education and Experience (Minimum Qualifications):

Academic qualifications: Bachelor's Degree in Social Work or related field and one (1) year of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, OR High school diploma or GED and a combination of four (4) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities Experience working with adults with mental health and or substance abuse issues One year of experience in developing, organizing, and implementing group activities One year of experience working with older adults Experience in program planning, facilitating meetings, and conducting training Ability to work effectively with culturally diverse populations Bilingual / biliterate in English/Cantonese Knowledge of, and sensitivity to, the needs of low-income people Ability to travel throughout San Francisco

Preferred Qualifications:

Knowledge of public benefits and how to screen for benefits eligibility Experience providing services to seniors and adults with substance use/mental health needs Experience working in a Permanent Supportive Housing environment Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents Experience working within a Harm Reduction Model Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site Prior experience measuring program outcomes



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