Job Description

At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.



We are seeking a dynamic and experienced Lead Resident Services Coordinator to join our team. In this role, you will be responsible for overseeing the daily operations of our resident services department, ensuring that our residents receive the highest level of service and support. You will lead Resident Services Coordinators and volunteers, manage resident programs, and work closely with other departments to enhance the overall resident experience.



This is an on-site position at Francis Peak View, an affordable housing community for individuals and families in Kaysville, Utah.

Pay:

$23.00-27.00/hour, dependent on experience

Strong preference for English/Spanish bilingual candidates.

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays. 403b + match Early close Fridays (3 paid hours each Friday) Early close prior to a holiday (3 paid hours) Paid Time off between Christmas and New Year's Holiday Paid Volunteer Time Paid Parental Leave and Care Giver Leave Paid Life Insurance Free Employee Assistance Plan Free Basic Dental Pet Insurance options

Duties

Lead and supervise a team of resident services coordinators, providing guidance, training, and support. Develop and implement resident programs and activities that promote community engagement and satisfaction. Address and resolve resident concerns and complaints in a timely and professional manner. Collaborate with other departments to ensure seamless service delivery and address any operational issues. Maintain accurate records of resident interactions and services provided. Monitor and evaluate the effectiveness of resident programs and make recommendations for improvements.

Minimum Qualifications

High School Diploma or equivalent. Two years of social services experience. Experience working with school-aged children.

Preferred Qualifications

Bachelor's Degree in a related field. Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs. Two years of experience supervising staff. Bilingual (Spanish Preferred) Experience working with senior citizens.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

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Experience

Required2 year(s): Experience in community development, social services, or related field

Preferred2 year(s): Experience supervising staff
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Education

RequiredHigh School or better
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Licenses & Certifications

RequiredDriver
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Skills

RequiredActive Listening Harm Reduction People Development Organizing
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Behaviors

RequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Motivations

RequiredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.