Job Summary: The Reservations Supervisor oversees a team of agents and helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to Aimbridge Hospitality standards. This position may also perform similar functions of the Reservation Agents they help support. He/she is also responsible for participating in the monthly Rooms Merchandising meeting. Responsibilities: QUALIFICATIONS:

• High School diploma or equivalent is required; bachelor\'s degree or college coursework is preferred.
• Experience in a hotel or a related field required.
• Supervisory experience in a hotel or a related field is also preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.
• Comprehensive knowledge of the field\'s concepts and principles.
• Performs complex tasks typically following established processes.
• Leads and directs the work of other associates.
• Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting strategic planning and procedural change.

JOB RESPONSIBILITIES:

• Approach all encounters with guests and employees in a friendly service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly in a friendly efficient and courteous manner.
• Be able to answer guest inquiries about hotel services facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations to include V.I.P. reservations packages and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly efficiently and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
• Associates must at all times be friendly helpful and courteous to guests managers and all their fellow employees.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights group ceiling status and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of Reservations Agent and assist as needed at front desk.

Property Details:

Welcome

Although there\'s plenty to do in the Napa Valley Wine Country, many of our guests find that once they\'re here, they don\'t want to leave. One of the best Napa Valley resorts, Carneros Resort and Spa makes it easy to settle in and relax, offering everything you need for a self-contained vacation.

ACCOMODATIONS

The Carneros Resort and Spa\'s design was based on cues from the local countryside - including barns, silos and ranchers\' cottages \xe2\x80\x93 combined with stylish resort accommodations and modern interiors to capture the region\'s distinct charm as well as the needs of our sophisticated guests.Our Guests choose from one of our 86 luxurious cottages, 10 perfectly appointed two-bedroom suites or expansive 2 and 3 bedroom homes.

MAGNIFICENT POOLS

Relax at our infinity edge adult pool and hot tub overlooking the rolling hills and vineyards of Carneros or our family pool area with an elevated deck with shade trellis infinity edge lap swimming pool, children\xe2\x80\x99s pool, hot tub and Snack Shack.

THREE FULL-SERVICE RESTAURANTS

Once you\'ve settled in at Carneros Resort and Spa, you may never want to leave. Luckily, you don\'t have to, with an abundance of Napa Valley dining options located right on the premises.
Our Executive Chef takes full advantage of the finest local, organic, and sustainably raised ingredients. Our culinary garden allows us to pick the freshest ingredients right on our grounds, and we craft our own breads, pastries, and charcuteries. What we don\xe2\x80\x99t make or grow onsite, we try to source within a 150-mile radius of the Resort for the ultimate in flavor and freshness. Company Overview:
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits:
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan