Reservations Supervisor
Lahaina, HI 96761, United States
Job Description
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The Reservations Supervisor will be responsible for overseeing the reservations department and ensuring the smooth operation of all aspects of reservations and customer service. The ideal candidate will have experience in sales and managing a team, a strong focus on customer service, and excellent organizational skills. KEY RESPONSIBILITIES:
- Supervise the reservations team and ensure efficient and accurate booking of reservations;
- Develop and implement customer service policies and procedures to ensure customer satisfaction;
- Train, motivate, and coach the reservations team to provide excellent customer service;
- Develop sales strategies to increase revenue per customer while working to optimize conversion rate;
- Communicate effectively with other departments to ensure seamless coordination of bookings and tour operations;
- Handle escalated customer issues and complaints, ensuring prompt resolution and maintaining positive customer relationships;
- Monitor reservation systems and processes to identify areas for improvement and implement necessary changes;
- Solve booking discrepancies and train team to avoid future errors;
- Manage reservation team\xe2\x80\x99s schedule, timecards, and performance reviews;
- Ensure compliance with company policies and industry regulations;
- 2 years of experience in a full supervisory role overseeing a group of reservations agents or customer service department, preferably in the tourism industry;
- Excellent communication and interpersonal skills;
- Strong organizational and time management skills, with the ability to multitask and prioritize effectively;
- Proven ability to lead and motivate a team to achieve goals and targets;
- Knowledge of reservation systems and software, such as Rezdy, FareHarbor, BlueRez, or Peek
- Comfortable with POS systems such as Square;
- Bachelor\'s degree in Business Administration or a related field is preferred;
- Must be able to work weekends and holidays as required by business needs;
OTHER DUTIES: This job description is representative of the scope of work, responsibilities and duties of the position and is not designed to cover all activities that are required of the position. Employment is considered at will, and management reserves the right to make changes to the job description at any time with or without notice.
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Job Detail
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Job IdJD4254951
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLahaina, HI 96761, United States
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EducationNot mentioned