Job Description

Job Title

: Rescue Care Coordinator

Reporting to

: Rescue Medical Case Manager

Wage:

starting at $18/hour, non-exempt

Hours

: full-time, 40 hours per week

Work Schedule:

hybrid, rotating weekend shift availability required.

Join The Bond Between: Saving lives, inspiring change

Our Story:

At The Bond Between, we believe that relationships are the foundation of a harmonious world. For over 15 years, we've been fostering meaningful connections between people, animals, and the environment. Our journey began with a simple yet profound realization: that the bonds we form with each other and with animals have the power to transform lives.

Our Passion:

We're passionate about creating a world where people and animals thrive together. Our work is guided by a deep understanding of the interconnectedness and interdependence of all living beings and a commitment to nurturing those relationships.

Our Vision:

Imagine a world where every person has a supportive community, every animal has a loving home, and every connection is filled with compassion and understanding. This is the world we're building at The Bond Between. Join us in our quest to strengthen the ties that unite us and create a brighter future for all.

Position Responsibilities

:

Deliver high quality customer service to fosters Schedule all medical and surgical appointments for foster animals with The Bond Between (The BB) Vet Center and/or external clinics. i.e. vaccines, spay/neuter, heartworm test or medical appointments. Update and maintain accurate information about appointments in appropriate software systems and shared documents Serve as the primary contact for foster animal medical questions concerns via email, phone, social media, and in person Follow up with foster families after appointments to clearly communicate the medical team's findings, the comprehensive treatment plan, and all necessary next steps.. Communicate proactively with foster families following established standard operating procedures Track and coordinate monthly preventative distribution for foster animals Oversee and complete medical appointment check-ins for foster animals Coordinate the transport of foster animals with volunteers and external partners for medical appointments. Utilize social media as an engagement tool to support the foster community when appropriate. Address all foster escalations initially; apply sound judgment and problem-solving skills before resorting to additional escalations Maintain a welcoming and clean reception area for staff, volunteers, and fosters Maintain professional communication with foster homes, staff members, volunteers and adopters through phone, text, in-person and email communication as appropriate for the situation. Perform office, clerical, and administrative tasks to support the medical team's operation Maintain in-depth working knowledge of all established TBB veterinary protocols and processes Answer and manage incoming phone calls efficiently. Triage medical cases alongside The Rescue Medical Team
In addition to the above-listed duties, attendance at department meetings and monthly staff meetings is required. Additional responsibilities may be assigned by the Rescue Medical Case Manager consistent with your position, skills and experience.

Desired Experience and Skills:

Minimum 1 year customer service experience Veterinary clinic experience preferred Ability to create and maintain a warm, inviting, and welcoming environment Maintain professionalism in high-stress situations Strong written and verbal communication skills Ability to provide consistent and timely communication Alignment with the organization's core values Detail-oriented and organized Proficiency with Google Suite (Gmail, Google Sheets, Google Docs, Google Calendar) and social media (specifically Facebook) and ability to learn new programs Resourceful and solution-oriented

Who We Are:

At

The Bond Between

, we are more than just an organization - we are a community;

-

We lead with compassion:

We believe that every living being deserves kindness, respect and understanding.

- We focus on solutions:

We are constantly striving to come up with new ideas, new processes and new programs to fill gaps in our community. We say yes when others say no.

- We act with open minds:

We believe and accept that both people and animals can change. Each of us believes we can change, too.

- We believe in collaboration:

When we see a need, we seek out collaborative solutions. We put our own egos aside to form partnerships with people from all walks of life in order to support our communities in the most effective, inclusive way.

- We do what we say we are going to do:

we are reliable, flexible, and understand that we are part of a bigger picture. When we say we will do something, our teammates know it will be done. The Bond Between operates like a business; a business that knows our success equals more lives saved.

Benefits

:

- Paid Holidays - Flexible Schedule - Bring Your Pet

- Medical and Dental - Employee Discount - Retirement Plan

- Paid Time Off - Parental Leave - Continuing Education

Join Our Pack

:

If you are inspired by our mission, passionate about our values, and eager to make a difference, we welcome you to apply now to become a part of The Bond Between community!

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits:

Employee discount Flexible schedule Health insurance Life insurance Paid time off Parental leave Retirement plan Tuition reimbursement
Work Location: Hybrid remote in Minnetonka, MN 55345