Job Description

There\xe2\x80\x99s never been a more exciting time to join United Airlines. We\xe2\x80\x99re on a path towards becoming the best airline in the history of aviation. Our shared purpose \xe2\x80\x93 Connecting People, Uniting the World \xe2\x80\x93 is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we\xe2\x80\x99re growing \xe2\x80\x93 in the years ahead, we\xe2\x80\x99ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

• Responsible for conducting audits of internal and external training programs, compliance with established training curricula, regulatory and record compliance, adherence to standard training programs and to help drive improvements in training satisfaction
• Auditing scope includes internal United training locations and programs as well and Service Partners, Ground Handlers and United Express
• Develops, implements and maintains audit programs to meet all quality measures and requirements
• Prepares and delivers written and in-person de-briefs to ensure training leadership is aware of findings and corrective actions needed to meet service expectations
• Responsible for analyzing trends in assigned locations, conducting root cause analysis and partnering with Training leadership to develop action plans designed to drive performance metrics and improve training compliance and engagement
• Provides consultation to all leadership in the escalation of non-compliance issues, regulatory training failures as well as the identification and escalation of program gaps
• Develops and coordinates systems and procedures that drive successful oversight of all training requirements, partners and programs
• May provide on-site support for station transformations including: including station start-ups, closures, conversions (mainline to express or express to mainline), seasonal service, line of service transitions and terminal moves
• Position requires up to 75% travel
• Conducting on-site training audits to ensure quality training, regulatory compliance, and to drive improvement in training satisfaction
• This includes in-sourced and outsourced functions, United locations as well as United Express and all partners and ground handlers
• Training lines include but are not limited to: ATW, BTW, Station Operations, STC, Global Service, Cargo, Cabin Appearance, Lavatory Service
• Responsible for completing audits for assigned locations and partners to ensure quality control in the delivery of training programs and curriculum
• Conducts reviews with Training leadership following completion of audits
• Prepares detailed written audits and executive summaries following the completion of audits
• Responsible for reviewing policies, procedures and regulatory requirements while performing quality control support to drive training compliance
• Participates in the refinement of audit programs for all aspects of Airport Operations Training programs Implements and maintains quality audit program requirements, processes, and reporting systems to support station accountability
• Collaborates with the Airport Operations Planning Groups, Quality Assurance, Station Leadership and Service Partner Leadership to analyze audit data and collaborate on appropriate implementation actions
• Attends individual training events crafted to maintain and improve subject matter expertise
• Provides consultative services to Training leadership in the execution of training programs, compliance with established curriculum and record keeping
• Supports leadership in the development of corrective action plans
• Provides on-site support for station transformations including: station start-ups, closures, conversions (mainline to express or express to mainline), seasonal service, line of service transitions and terminal moves
• Ensures core and regulatory training compliance prior to completion of projects

The salary for this position is $47,700 to $69,960, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus eligible: yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Salary and benefits information is being included in this job posting in accordance with Colorado and California state law.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the \xe2\x80\x9cdesired\xe2\x80\x9d qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What\xe2\x80\x99s needed to succeed (Minimum Qualifications):

• High School Degree
• Minimum two years experience in Airport Operations or related background
• Ability to analyze and produce reports
• Strong communication skills, both written and verbal
• Performance management, problem solving, decision making and innovation are key skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• 2 or 4 year University Degree
• Safety and compliance audit experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

United Airlines