Rep, Logistics Call Center I
Lenexa, KS 66219, United States
Job Description
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Overview: Primary responsibilities include handling inbound calls with Logistics clients and ground Logistics. Responsibilities include receiving client pick-up request calls, directing clients to appropriate functional resource, communicating with field Logistics operations, and responding to customer inquiries/complaints. Utilizes automated Logistics System to assign routine pick-ups to appropriate internal or external resources to ensure timely delivery to lab. Provides accurate data and information to support Dispatcher I and Dispatcher II functions. Responsibilities:
- Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment
- Ability to learn Dispatch Application and accurately enter pick up requests
- Strong attention to detail and adherence to process and procedure.
- Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
- Ability to determine if pick-up can be performed as requested by the client based upon multiple factors
- Well organized, utilizes on-line job aides, maps etc. and can locate information readily
- Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift
- Attends huddles, stays current on email and video communication
- May assign pickup and delivery destinations to courier
- Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.
- Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability
- Excellent verbal and written communication skills
- Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
- Ability to maintain confidentiality concerning information and data received
- Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
- May include other tasks as assigned
Required Work Experience: 1+ years Customer Service or Logistics experience required Preferred Work Experience: Call center experience preferred Physical and Mental Requirements: N/A Knowledge: General knowledge of logistics operations Skills:
- Functional/Technical Skills
- Integrity and Trust
- Customer Service
- Drive for Results
- Composure
EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)
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Job Detail
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Job IdJD4263963
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLenexa, KS 66219, United States
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EducationNot mentioned