Job Description

NV Energy

Job ID: 106709
Location: Reno, NV
Facility: Sierra Plaza
Department: Call Centers - NVE North
Full/Part Time: Full-Time
Regular/Temporary: Regular
Travel Percentage: None
Regular_Shift: N/A

Would you like to join the premier provider of energy for Nevada? Would you like the opportunity to build a career that offers you challenge, adventure and a variety of work assignments while growing your skills and expertise -- consider NV Energy!

NV Energy has served Nevada for more than 150 years. Our Company is committed to creating a culture that embraces our core values of safety, customer focus, compliance, integrity, and reliability.



CUSTOMER SERVICE REPRESENTATIVE
Performs varying degrees of clerical functions, from intermediate to fairly sophisticated, which require typing skills and the use of office equipment, personal computers, and business software systems. Customer interaction requires extensive use of customer service skills and a significant degree of decision-making authority. Employees in the classification work in the following areas:

Essential Education, Skills and Environment

Education and Work Experience

High school diploma (or GED)

Prefer of 1 year of customer service experience.

Specialized Knowledge and Skills

Will automatically progress through the wage rate scale provided the employee\'s performance is satisfactory to qualify for advancement. May be required by Company to pass written and/or proficiency tests covering any of the following qualifications:

• Typing with acceptable speed and accuracy (35 w.p.m.)/keyboard skills.
• Aptitude for arithmetical calculations.
• Ability to operate various office machines and personal computers as required.

Equipment and Applications

PCs, word processing, spreadsheet and database software.

Work Environment and Physical Demands

General office environment, no special physical demands required.

Contact Center hours of operation are 24 hours a day, 7 days a week, 365 days a year, including Saturdays and Sundays. This position requires employees to be flexible to work any shift.

May require mandatory overtime.

Salary starts at $19.69/HR and increases after 6 months and again at 1 year, then annually thereafter.

Benefits

We offer the following benefits for non-represented employees. For represented employees, we offer many similar benefits plans and programs with specific terms negotiated in the collective bargaining agreement.

• Medical
• Pharmacy
• Dental
• Vision
• Life Insurance & AD&D
• Wellness
• Flexible Spending Accounts
• 401(k) fixed contribution - company contributes 4% regardless of employee\'s contribution
• 401(k) match - company matches 100% of the employee\'s first 6% contribution; immediate vesting
• Tuition Assistance
• Paid Time Off (PTO)
• 11 paid holidays
• Parental leave
• Military leave
• Short-term and long-term disability
• Visit our Corporate website for detailed information and other benefits offered

EOE/Veteran/Disability

At NV Energy, we celebrate diversity, equity and inclusion. NV Energy is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources via email at HumanResources@nvenergy.com or call our HR Help Desk at (702) 402-5500 and select \'0\' or Fax your request at (702) 402-0031. TTY Sensory Impaired - 711

PI228226492

NV Energy