Remote Scheduling Specialist Naples Patient Access Center
Naples, FL 34114, United States
Job Description
This position is remote. Essential Duties and Responsibilities (List in order of importance or percentage of time spent on the particular responsibility \xe2\x80\x93 High to Low)
- Answer incoming calls for all assigned clinics and operate call center telephony platforms
- Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
- Determine calls with urgent needs and complete warm transfer to clinic staff
- Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
- Researches patient requests in the medical record and provides information to patient or other entity.
- Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
- Monitor assigned boxes in EMR for return communication from the clinic
- Accurately validate and enter patient name, DOB and demographics
- Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
- Adheres and complies to all policies and procedures
- Attend educational sessions and department meetings as scheduled
- Ability to perform all other duties as assigned or requested
Education
Required- High School or better
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Job Detail
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Job IdJD4272223
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNaples, FL 34114, United States
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EducationNot mentioned