Job Description

The CareATC Difference: Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient centered medical home for their patients and are not burdened by managing the financial aspect of the business. Our structure is a win for:

• The Patient- little or no cost for excellent medical care nor dispensed medication,
• The Provider- consistent schedule allowing for work life balance, no on-call schedule and no weekend, or holiday schedules. Allows for consistent income with manageable productivity expectations.
• The Employer: an excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.

About This Opportunity: CareATC is currently looking for a Patient Access Center Representative to work in our Support Center assisting with communications between patients and the wellness staff. The CareATC approach to is to work with our patient population to assist in chronic disease management through individual interventions, clinic support and ongoing education. You must possess an exceptional attitude, outstanding patient care background, ability to work in a team environment, and exemplify a passion for prevention and wellness The role of the Patient Access Center Representative:

• Schedules appointments for patients by phone when they call in. If medical practice offers after-hours/same-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
• Uses manual/computerized system to match physician/clinician availability with patients preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Ensures that updates (e.g. cancellations or additions) are input daily
• Communicates as needed with physicians/clinicians and other staff about patient concerns/issues related to scheduling. Consult with Patient Access Center Manager about any system problems.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly

Qualifications

• Have a high school diploma or general equivalency diploma (GED) required
• Have 1 year Customer Service experience
• Have excellent patient/customer service skills
• Have an outgoing, dynamic personality, and able to work well in a close team environment
• Ability to sit and/or stand for long periods of time, climb stairs and operate a computer
• Enjoy change and being busy

PERKS:

• Clinic and medication provided free of charge to employee and dependents
• Competitive Salary and Benefit Package