Job Description

Remote | M-F, 8-5 EST

Who we are:

PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee driven with an environment that creates opportunities for growth and development.

Job Summary:

The responsibility of the Remarketing Coordinator position is to develop and maintain strong customer service and managerial skills and support their respective team and Sr. Account Manager in every aspect of PAR North America\xe2\x80\x99s business. The Remarketing Coordinator must provide excellent customer service to all clients, recovery vendors, auctions, and customers.

What We Offer:

Competitive Pay

Medical, Dental, and Vision Insurance

Health Savings Account and Flexible Spending Account options

Front Loaded, Paid Vacation, Personal, and Sick Time

Immediate Holiday Pay

401(k) w. Company Match

Responsibilities & Duties:

Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers

Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution

Review, process, and audit various remarketing timelines deemed by the client (e.g., pick up times, condition reporting times) and handle all additional client requests related to remarketing

Monitor and process accounts in all internal system queues as directed.

Act as liaison between client and auction

Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems and integration partner systems

Miscellaneous clerical duties to include filing, copying and administrative support

Maintain high level of accuracy and productivity in all daily activities

Perform other duties as directed by PAR Management

Skills and Abilities:

Excellent organizational and communication skills. Must be able to communicate verbally clearly and effectively and in writing.

Competent office skills required. Daily use of Microsoft Outlook, Excel, and other Microsoft Office products.

Implement and assure adherence to all company policies and procedures.

Demonstrate a commitment to stated values and business ethics.

Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Education and/or Experience Requirements:

High School Diploma or equivalent is required.

Bachelor\xe2\x80\x99s degree preferred.

Previous customer service, recovery, collections, or remarketing experience is preferred.

KAR Auction Services