Job Description

Overview
Company Overview:
Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer a comprehensive benefits package that may include medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and other perks, depending on the position and eligibility.
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Allied Universal is looking to hire a Regional Human Resources Manager. This position is responsible for employee relations, employment compliance, unemployment claims, and monitoring of employment status for the employees of that designated area. With a focus on investigations, manager and supervisor training, and compliance. This position will ensure all recruitment processes, practices, compliance, technology, and tools are used in the field to maintain stated region goals pertaining to non-billable overtime (NBOT), Security Officer Turnover, and Account Manager Turnover.

• This role is based in our vibrant San Jose branch--the largest in the region--offering high visibility and impact. Occasional travel may arise based on business needs.
• Serve as a trusted advisor and strategic partner to branch leadership, driving a culture of excellence through expert-level employee relations guidance and proactive conflict resolution.
• Empower and elevate people leaders by delivering dynamic, hands-on training in employee relations best practices, fostering confident, compliant, and people-first management.

RESPONSIBILITIES:

• Investigation of, response to, and documentation of employee complaints, including potential legal issues, EEOC charges, and focus groups.
• Monitoring of NBOT; Working with Recruiters in finding proactive solutions in staffing positions.
• Monitoring and assuring compliance in hiring practices, personnel documentation, and other compliance items (e.g. licensing, performance evaluations, LDW report, etc.).
• Training of account managers and supervisors in employee relations, positive employment practices, and avoidance of legal issues.
• Monitoring of employee terminations, assessment of documentation supporting terminations, and responses to the Department of Labor for unemployment claims.
• Participation in employee retention and human capital management activities.
• Coach Managers, HR designees, and others who have HR responsibilities within a branch office.
• Oversee employee relations and claims management activities throughout the designated area, assuring that investigations are handled and documented appropriate to negating a lawsuit.
• Support the Regional HR Director and Legal team on sensitive investigations.
• Assure compliance with programs are being appropriately administered regarding licensing, I-9s, leaves of absences, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.
• Develop, in conjunction with Branch Manager/ General Manager and HR Director, plans to reduce overtime and turnover

• Assist in development of managers through training on labor law, ER processes, and skills. Help Managers write development programs for managers with performance issues.
• Improve work environment and employee relations through effective customer service and various measures, including complaint investigation, grievance resolution, focus groups, etc., as appropriate to the situation and the Concern Resolution Policy.
• Ensure that corporate policies are appropriately enforced and implemented.
• Assure that appropriate information is communicated with and to the Managers and the Regional HR Director.
• Travel regularly throughout designated area to interact with and gain confidence of district support and operations personnel, and to investigate particularly serious allegations.

QUALIFICATIONS:

• Must possess one of the following:

• Bachelor's Degree in Human Resources or Business Administration
• High school diploma or equivalent with a minimum of four (4) years of administrative, human resources, employee onboarding, and/or employee relations experience
• Current driver's license if driving a company-owned vehicle or personal vehicle in the course of business
• Minimum of two (2) years of administrative, human resources, employee onboarding, and/or employee relations experience
• Understanding of multi-state employment law requirements
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Strong consultative, analytical, and problem-solving skills
• Professional, articulate and able to use good independent judgment and discretion
• Outstanding oral and written communication skills; ability to successfully interact at all levels of the organization, including with clients

PREFERRED QUALIFICATIONS:

• PHR certification

BENEFITS:

• Base wage: $90,000 - $105,000 + bonus eligibility
• Medical, dental, vision, basic life, retirement plan, AD&D, and disability insurance
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

#LI-BB1
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2025-1462982

Skills Required