Job Description

Receptionist/ Data entry Shift: 8AM- 4PM MON- FRI Summary:

• Greet customers, handling calls, Customer Service - In Person and over the phone Data Entry ERP experience a plus Brief Description Greet clients and visitors with a positive, helpful attitude.
• Enter customer orders for standard product into an order entry system.
• Processes all miscellaneous debit and credit memo requests through entry and distribution.
• Maintains configured product serial card file and handles customer inquiries.
• Prepares miscellaneous shipping papers for all non-product related shipments.
• Handles customer phone, email and fax requests for shipment pro numbers and proofs of delivery.
• Maintains shipping document files.
• Job tasks include on-line entry of order and serial card data, manual typing and control of shipping documents, and entry and distribution of credits and debits for non-product related material or services.

Responsibilities:

• Serves visitors by greeting, welcoming, and directing appropriately.
• Notifies company personnel of visitor arrival.
• Performs on-line entry of customer orders for Standard product in MERIT order entry system.
• Enters monthly Rep truckload orders and Scrap shipment orders in MERIT.
• Performs on-line entry of all credits and debits for freight charges, cancellations and miscellaneous billings as required. Handles customer inquiries relating to configured product serial card data in addition to maintaining the serial file.
• Performs on-line entry of serial card data.
• Prepares Shipping documents for all shipments of miscellaneous product, maintains files, matches with shipment notification and prepares debit/credit invoices for same as required by the requestor.
• Distributes copies per department procedure. Handles all customer requests for shipment and tracking information received via phone, fax and email.
• Researches shipment via on-line and manual files, contacts freight carriers and uses internet to obtain tracing data. Responds to customer.
• Modify customer contact information in the system.
• Screen Non-US citizen using passport, and documents from requisition party to make ready for shipments.
• Other duties as assigned.
• Provides administrative support to Customer Service department as required.

Required Qualifications:

• High School diploma or equivalent 3-5 years\xe2\x80\x99 experience in similar role Advanced Microsoft Excel skills Intermediate Microsoft Office skills Excellent verbal and written communication skills Preferred

Job Types: Full-time, Contract Salary: $23.00 per hour Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Morton Grove, IL 60053: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• call handling, data entry receptionist duties

Education:

• High school or equivalent (Required)

Experience:

• receptionist: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location