Full Time Customer Service Representative Entry Level
Fremont, CA 94538, United States
Job Description
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OTS Empireis a growing and expanding firm in the San Jose area. We have worked hard to become successful and to form partnerships with companies in the Telecommunicationsindustry. Our goal for our clients is simple: develop new business and help their business expand into new markets. We have been fortunate enough to sustain these relationships with our clients over the years and with the success of this past year, we are now in need of a bigger team! Our Entry Level Customer Service team is an integral part of our ability to foster relationships with the consumers of our clients which is how we generate new business for them. We are currently seeking a forward thinking, people oriented individual to join our team as theEntry Level Customer Service Representative. Responsibilities of the Entry Level Customer Service Representative Include:
- Maintain a student mentality while training alongside seasoned Customer Service Representatives in order to grasp the basics of the role
- Master all client product knowledge in order to be able to answer any consumer inquiries and recommend any products and or services that may fit their needs
- Handle each customer interaction with the utmost professionalism while also following compliance guidelines
- Close sales with select consumers and ensure that they are fully educated on all product and service benefits
- Maintain open lines of communication with leadership and management as well as other Customer Service Representatives
- Participate in leadership development and assist in training newer Customer Service Representatives
- Contribute any thoughts and ideas during daily team meetings on how to improve processes and interactions with client consumers
- Must have a Bachelor\xe2\x80\x99s Degree in Business Administration, Communications, or other business related fields of study
- Minimum of 3 years of experience working in customer service or other consumer-facing fields
- Must be able to work in a team environment and communicate effectively across all levels
- Must have a student mentality in order to receive continued training and development
- Must be a self-starter and be driven to succeed beyond the entry level role of the Customer Service Representative
- Must be people-oriented and have a genuinely positive attitude
- Unlimited opportunities for growth and development
- Training and mentorship provided every step of the way
- Virtual networking opportunities
- Company team dinners and activities
- 401(k)
- On-the-job training
- Professional development assistance
- Referral program
- No experience needed
- Day shift
- Monday to Friday
- Weekend availability
- In-person
- Office
- Fremont, CA: Reliably commute or planning to relocate before starting work (Required)
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Job Detail
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Job IdJD4250528
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFremont, CA 94538, United States
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EducationNot mentioned