Job Description

Description

\xe2\x80\x9cHelping every Washington resident live, work, drive, and thrive.\xe2\x80\x9d

We are dedicated to growing a culture of belonging through our values:

Respect | Trust | Diversity | Inclusion | Equity

At we work hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Central Document Services unit within the Administrative Services Division currently has an opportunity for a team oriented and customer focused Office Assistant to join their diverse team.

Central Document Services (CDS) is essential to DOL agency operations. CDS contributes to the purpose of the organization by processing documents efficiently and accurately, while ensuring confidential documents comply with our agency policies and state laws. This team supports the agency through answering phones and directing visitors in office and as well as the mail processing, imaging, validation, and distribution of vital documents required for program areas within the agency. As the face of the agency, this team is critical for ensuring a sense of belonging is created for all our visitors. As part of this team, you will work together to support internal DOL program areas and staff as well as educate and direct external customers that present onsite.

If you interested in an essential and diverse workplace where you gain a sense of purpose from detail oriented and critical work that is vital to our agency\'s goals, then read on!

Duties

As our Receptionist, you will work closely with a diverse and supportive team assisting visitors and the public to help them find their needed locations within our building. Using your customer service skills, you will calmly and effectively answer questions from people who may be frustrated or concerned with our processes. As part of CDS, you will contribute to the agency\'s purpose of \xe2\x80\x9chelping every Washington resident live, work, drive, and thrive\xe2\x80\x9d by processing vital customer documentation accurately and efficiently.

Some of what you will be doing:

• Provide information and assistance to customers and staff as the face of the agency.
• Utilize a multi-line phone system to provide information to internal and external callers.
• Issue access badges to staff, visitors, and vendors and maintain logs for safety.
• Visually identify and report any potential security concerns at the main office entrance.
• Perform general clerical duties such as reviewing documents, printing coversheets, and document preparation for imaging.
• Serve as a safety committee member on the safety committee and safety coordinator during an emergency response.

Qualifications

What you will bring:

• Six (6) months of experience providing customer service to the general public.
• Six (6) months of experience performing clerical work in an office setting.

*Experience can be obtained concurrently*
What may help you stand out:

• Experience using programs such as: DRIVES or MARS.
• Experience in a safety or emergency role within a public or private organization, CPR certification, CERT Certification, and/or First Aid Training.
• Experience working a reception desk or customer facing office experience.

Additional conditions of employment:

• Must have the ability to lift 20 lbs. and move up to 70 lbs. with assistance.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant\'s suitability and competence to perform in the position.

Supplemental Information

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!

How to Apply:

Select the apply button at the top of this job announcement.

Incomplete applications may disqualify you from eligibility for the position. You must ensure all application areas, including supplemental questions, are completed in full.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

A paycheck is just part of a total compensation package. We offer some of the nation\'s best , which include:

We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.

Veteran/Military Spouse Preference Notice

To take advantage of veteran/military spouse preference, please notify us of your Veteran or military spouse status by emailing . Be sure to include the title of this recruitment in the subject line.

For inquiries about this position, please contact .

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.

The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.

Washington State